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Joseph Michelli
CEO Perspectives

The Net Promoter Score (NPS) – Let’s Agree It’s Not Actually About the Score

A Need to Measure: How does a business know if its customers are likely to repurchase or send their friends? The answer usually involves the Net Promoter Score™ or NPS. As you likely know, the NPS was created by Fred Reichheld as part of his work with the consulting group...
CEO Agenda

Reinventing the CEO

The employer-employee relationship has undergone a dramatic turn during the pandemic. Organizations are struggling to retain top talent, which is largely triggered by the Great Resignation as top candidates want to work on their own terms. While employees are aspiring to work for a purpose-led organization, and want to add...
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