Joseph A. Michelli

Joseph A. Michelli

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is the author of numerous national bestsellers, including The Starbucks Experience, The New Gold Standard, and the New York Times #1 bestseller Prescription for Excellence. He was named as one of the Top 10 thought leaders in Customer Service by Global Gurus. His new book is The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging (October 2019, McGraw Hill). Dr. Michelli is an opinion columnist for the CEOWORLD magazine.
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What will people say about your COVID-19 Leadership?

Philosopher and psychologist William James once noted, "The great use of life is to spend it for something that will outlast it." In addition to death, suffering, and financial losses resulting from the pandemic, COVID-19 has been a time where leaders can and will have a lasting and memorable impact....