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Thursday, February 22, 2024
CEOWORLD magazine - Archive in Joseph Michelli, Ph.D.

Joseph Michelli, Ph.D.

Joseph Michelli, Ph.D.

Joseph Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience.


Joseph Michelli, Ph.D., is an opinion columnist and Executive Council member at the CEOWORLD magazine. You can follow him on LinkedIn, for more information, visit the author’s website CLICK HERE.
People
Tech and Innovation

If You Are Tired of Being Asked to Tip for Minimal Service – You Are Not Alone!

In case you missed it, Drew Desilver and Jordan Lippert from the Pew Research Center released results on U.S. consumers' perceptions of tipping. From my perspective, here is the central finding: 72% of U.S. adults say tipping is expected in more places today than it was five years ago...The adoption of...
Joseph A. Michelli
Tech and Innovation

Digitally Aided and Human Powered – How to Engage Customers in a Digital World

I’d like to change the words of Peter Seeger's folk ballad from “Where have all the flowers gone?” to “Where have all the service professionals gone?” (If you’d like a musical backing track to accompany this article, here’s a link to Peter, Paul, and Mary’s version of the song.) https://www.youtube.com/watch?v=ZgXNVA9ngx8 It seems I’m not...
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