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Big Business

Customer Satisfaction: don’t let a good crisis go wasted

Customer satisfaction is important, there is no much debate on this in modern business as there is vast research that backs the aforementioned statement with data. Yet, despite the parade of evidence that depicts the obvious, many struggle with why and most importantly, what are the actionable steps one should...
Big Business

Workplace Politics – Play to Win

The term ‘workplace politics’ comes with a negative connotation - and rightfully so, it’s a nasty game. But unless human nature suddenly changes, workplace politics will continue to be the reality we must deal with. Like it or not, there is a fair amount of political maneuvering going on in...
CEO Insider

The Danger of Success: CEO Syndrome

The biggest danger facing an accomplished CEO isn’t another lockdown, competition or technological obsolescence. The looming threat, which is a product of success, is CEO Syndrome: the externally-inflated ego that leads a CEO to be certain of their own judgment and allows them to self-insulate from honest feedback and diversity...
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