Thomas Katakis

Thomas Katakis

Born and raised in Greece, Thomas Katakis is a business executive with 14 years of experience in 5 blue-chip companies and an insatiable lust for art, sailing, history, and travel. Thomas Katakis is an opinion columnist for the CEOWORLD magazine. Follow him on LinkedIn.
Business Transformation

Customer Satisfaction: don’t let a good crisis go wasted

Customer satisfaction is important, there is no much debate on this in modern business as there is vast research that backs the aforementioned statement with data. Yet, despite the parade of evidence that depicts the obvious, many struggle with why and most importantly, what are the actionable steps one should...