Success and Leadership

I’ve participated multiple times in a grueling sport known as adventure racing and enjoyed the pre-race fear of failure, the exhilarating start to the eight or twelve hour event, and the final painful waddle across the finish line on legs too worn out to function correctly. Inevitably in these challenging...

Political correctness is a particularly insidious and ravenous cancer of the intellect. It has done more harm to all aspects of business and society than any despot could have. It is indisputable that business has to navigate within at best painful, at worst the ethically bankrupt construct of political correctness...

Did Adidas act quickly enough? Why didn’t they cut ties immediately? Was their statement authentic? Did they do the right thing? Why did the stock price fall? What took them so long? “This was PR nightmare and I’m questioning ever buying from them again!” So much analysis and opinion on...

Exasperated. Overwhelmed. Frustrated. These are some of the words that might describe a manager’s feelings when a direct report resigns. The burden of work for a manager to replace a person and have them fully productive is often significantly more than that of an HR or People and Culture department. Onboarding...

Smart machines and automation will have a significant effect on how we work. Adapting to this new world of work will require us to acknowledge our limitations and understand our unique advantages as human beings. Artificial Intelligence (AI) and Machine Learning (ML) will unseat us from our perch as the...

Human beings are fascinating, even in their natural imperfection. The awareness of this limitation allows a person to seek continuous improvements, both on a human level and at work. Moreover, despite various personal flaws, there are some common to all, which are inherent in our nature. One of these can...

A Need to Measure: How does a business know if its customers are likely to repurchase or send their friends? The answer usually involves the Net Promoter Score™ or NPS. As you likely know, the NPS was created by Fred Reichheld as part of his work with the consulting group...

Supply chain disruption seems to be a never-ending battle for most companies. Regardless of what kind of business you run, you’ve likely felt the strain of supply chain disruption in some way. AI solutions can help overcome many of the challenges and improve your supply chain overall.  The supply chain...

Leaders can make thousands of decisions in a single day that affect everyone in their organizations. Unfortunately, status quo bias can interfere with your ability to make the best choices. To overcome status quo bias, you must understand what causes it. Then, you can implement the following strategies to ensure...

CEOs of medium-sized businesses (MSBs) and non-profit organizations alike face an unending (and unenviable) task: they must preside over impeccable standards of accounting if their operations are to remain free from reputational and financial damage. In the US, for example, data from Charity Navigator shows that the public donates hundreds...