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Should You Break Up with Some of Your Customers?

A recent study by Gartner provided an eye-catching headline: “By 2025, 75% of companies will ‘break-up’ with poor-fit customers as the cost of retaining them eclipses good-fit customer acquisition costs.” Writing about their findings in a research paper titled Top Predictions for Customer Service Leaders in 2022 and Beyond, Gartner...
Payal Nanjiani
CEO Insider

Why every CEO must achieve self-mastery

As I write this article flying 35000 feet above the ground, completing a leadership keynote for a CEO conference event in India, I recollect one of the common elements I've found most executives lack. And that element is self-mastery. My work is all about coaching high-profile CEOs and leaders. I...
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