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Tuesday, June 17, 2025
CEOWORLD magazine - Archive in Monique Richardson

Monique Richardson

Monique Richardson

Monique Richardson, author of "They Serve Like We Lead – How To Take Care Of Your People So They Take Care Of Your Customers" is a service leadership and customer service expert. Monique is a highly sought after global speaker and trainer who is obsessed with transforming customer service cultures through a service leadership driven approach.


Monique Richardson is an opinion columnist for the CEOWORLD magazine. Connect with her through LinkedIn.
Monique Richardson
CEO Perspectives

How to Build a Culture of Service Excellence – One Shift at a Time

One of the biggest concerns keeping leaders up at night is how to ensure consistency in customer service, especially when casual team members work only a few hours a week. It’s an easy assumption to make—that limited hours mean limited impact. But what I’ve seen time and time again is...
Monique Richardson
CEO Insights

How To Shift Negativity In The Workplace

I am often asked by leaders how to manage constant negativity from their teams. I have been fascinated with positive thinking since reading the book ‘Learned Optimism’ by Martin Seligman, positive psychology’s founding father, who argues that we can cultivate a positive outlook and perspective. Seligman (2006) explored the beneficial impacts of...
Monique Richardson
Big Business

How To Support A Grieving Customer

The events of this past week have triggered many conversations around grief and people’s very unique and personal reactions. Remaining non-judgemental and accepting people will respond differently is critical. How we support those that are grieving be it in work or in our personal lives, is vitally important. I was...