Monique Richardson

Monique Richardson

Monique Richardson is the author of ‘Managing Difficult Customer Behaviour – A Practical Guide For Confident Conversations’ and is one of Australia’s leading experts in Service Leadership and Customer Service.


Monique Richardson is an opinion columnist for the CEOWORLD magazine. Connect with her through LinkedIn.
Monique Richardson
Future of Work

Is It Time to Lose “Hey Guys?”​ – Gender Pronouns and Customer Service

I recently had a conversation with a brilliant Customer Service and Accessibility Manager who I work with on an ongoing basis regarding the diversity content in our training programs. This was followed by a weekend away to celebrate our wedding anniversary and with heightened awareness, became acutely aware of how...