Monique Richardson

Monique Richardson

Monique Richardson is the author of ‘Managing Difficult Customer Behaviour – A Practical Guide For Confident Conversations’ and is one of Australia’s leading experts in Service Leadership and Customer Service.


Monique Richardson is an opinion columnist for the CEOWORLD magazine. Connect with her through LinkedIn.
Monique Richardson
Business Transformation

How To Support A Grieving Customer

The events of this past week have triggered many conversations around grief and people’s very unique and personal reactions. Remaining non-judgemental and accepting people will respond differently is critical. How we support those that are grieving be it in work or in our personal lives, is vitally important. I was...