CEOWORLD magazine - Archive in Monique Richardson

Monique Richardson

Monique Richardson

Monique Richardson is the author of ‘Managing Difficult Customer Behaviour – A Practical Guide For Confident Conversations’ and is one of Australia’s leading experts in Service Leadership and Customer Service.


Monique Richardson is an opinion columnist for the CEOWORLD magazine. Connect with her through LinkedIn.
Monique Richardson
CEO Insights

How To Shift Negativity In The Workplace

I am often asked by leaders how to manage constant negativity from their teams. I have been fascinated with positive thinking since reading the book ‘Learned Optimism’ by Martin Seligman, positive psychology’s founding father, who argues that we can cultivate a positive outlook and perspective. Seligman (2006) explored the beneficial impacts of...