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CEOWORLD magazine - Archive in Monique Richardson

Monique Richardson

Monique Richardson

Monique Richardson, author of "They Serve Like We Lead – How To Take Care Of Your People So They Take Care Of Your Customers" is a service leadership and customer service expert. Monique is a highly sought after global speaker and trainer who is obsessed with transforming customer service cultures through a service leadership driven approach.


Monique Richardson is an opinion columnist for the CEOWORLD magazine. Connect with her through LinkedIn.
Monique Richardson
Education and Career

The difference between Servant vs Service Leadership and why it matters

Servant leadership is a timeless concept that has been around for decades. It is a leadership philosophy in which the leader’s goal is to serve first. Robert K. Greenleaf is regarded as the founder of modern-day servant leadership and coined the term in his 1970 essay, The Servant as Leader....
Monique Richardson
CEO Insights

How To Shift Negativity In The Workplace

I am often asked by leaders how to manage constant negativity from their teams. I have been fascinated with positive thinking since reading the book ‘Learned Optimism’ by Martin Seligman, positive psychology’s founding father, who argues that we can cultivate a positive outlook and perspective. Seligman (2006) explored the beneficial impacts of...