The events of this past week have triggered many conversations around grief and people’s very unique and personal reactions. Remaining non-judgemental and accepting people will respond differently is critical. How we support those that are grieving be it in work or in our personal lives, is vitally important. I was...

There is ongoing tension right now in the world of customer service. Customers rightly have expectations they will receive the goods or services they have purchased or been promised, yet labour shortages are impacting service delivery. According to recent Treasury data 12 percent of the labour force are staying home...

For anyone that has ever worked in customer service, you would know there are certain behaviours that are greatly welcomed from customers that can help to make your job easier or even make your day. During this ever changing and challenging time, the ability to be a great customer and...