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archiveWealth Consultant Insider

Monique Richardson
Special Reports

Are we still blaming the pandemic for poor customer service?

There is ongoing tension right now in the world of customer service. Customers rightly have expectations they will receive the goods or services they have purchased or been promised, yet labour shortages are impacting service delivery. According to recent Treasury data 12 percent of the labour force are staying home...
CEO Advisory

How To Obtain The World Passport

A world passport is nothing but a 30-page machine-readable travel document with an alphanumeric code line. What makes the document unique from the rest is that the World Service Authority issues it. Starting in 1954, the World Service Authority is a non-profit organization providing individuals with the right to travel....
CEO Perspectives

The Power of Paradox

Frustrated by the pressure of ensuring that your people are delivering on today’s core process while at the same time needing to develop tomorrow’s best practices?  Are you paying the price of focusing on the customer while employee grievances stack up in your Inbox?  Maybe you feel all your time...
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