archiveChief Process Officer Insider

You've put customer experience at the core of your contact center strategy, and you want to be sure that what you're doing is on the correct track? Here are five indicators that you must be aware of in order to create a dashboard that accurately reflects your priorities, progress, and...

WHO warned the world about worsening mental health conditions even before the arrival of Covid-19. Pandemic just acted as fuel into the fire, according to the report and surveys it was estimated that the poor mental condition of the citizens will cost much more than $1 trillion to the Indian...

Research by Astons, the international experts on real estate, residency and citizenship through investment, has revealed which areas of the Greek property market currently offer the best investment opportunities. Astons analysed current real estate and rental values across the Greek market to find which areas are home to the highest...

Software engineers are ruling the scene today. Ever since the IT industry has taken a lead in the job footprint, there has been a constant demand for talented software engineers. Today such is the scenario that the average salary of a software engineer, will come to around $92,000. But that’s...

The last 12 months have been a time of immense uncertainty. The pandemic affected many jobs, uprooted career plans, and left people questioning their professional futures. Most of us, globally, were left wondering how to protect ourselves better and future proof our careers. Job displacements are, of course, nothing new....

Sustainable tourism is evolving in a new trend, especially since the Covid-19 pandemic came into our lives. Booking.com has published the Travel Report Sustainability for 2021 using as a sample 30,000 people from 30 different countries and approximately 3,000 hospitality providers from Australia, Austria, Brazil, China, Croatia, France, Germany, Greece,...

From September 28th to October 1st, Athens, the largest town of Greece and the capital of the country, will become the center of the world of technology. The first high-tech and electronics exhibition by the sea is coming to the Athenian Riviera.  For three days decision-makers, manufacturers, retailers, and experts,...

Resilience is a key trait within us all. It’s a quality and skill we need to embrace and build upon, especially, in leadership. The last eighteen months, in particular, has provided us with more than its fair share of opportunity for us to grow in the area of resilience both...

Countless companies struggle to find the right software solution to meet their varied needs. The result is a tangled mess of software, spreadsheets, and systems. To find the right software for your business, you have to consider what you’ll need as you grow rather than what you need at this...

The world is turning more and more digital with each passing year. And the marketing ecosystem keeps evolving with it. If you have a strong foundation of marketing concepts, you will find it easier to do your best out in the dynamic marketing environment. While knowledge is important, you must...