Chief Executive Insights

Traditional Leadership is Outdated. Three Ways to Become a More Service-Centered leader

Service-centered leaders put the needs of their people before profits by placing an emphasis on their teams’ wellbeing and personal and professional growth. We’ve seen more traditional leadership models accumulate authority at the top and deploy orders downwards throughout the organization. To some extent, this still holds true in servant leadership. What separates service-centered leaders from more traditional leaders is that service-centered leaders are focused on accumulating information that can help them make better decisions. They want their teams to feel empowered and embrace their strengths to unleash their full potential, and shine through in ways they may have never been able to in prior work environments. In turn, this typically leads to increased productivity, extraordinary employee engagement, and trust. All of these ingredients mixed together create a recipe for success that is desirable by almost everyone at every level of an organization.

In this article, we’re going to have a look at three things you can do starting today to ensure you’re embracing service-centered leadership.

Admit when you’re wrong. It will make you a more trusted leader.

Servant leaders support employees and teams throughout every level of an organization. They support them in making decisions, having more responsibility, and empowering them with the proper skills and tools necessary to fulfill their roles. This puts leaders and those on their team in a position to be agile, pivot, and adapt when change is needed. When change occurs, mistakes are bound to happen. When a leader makes a mistake, it’s important that they admit they were wrong and share the lessons learned with their team. This demonstrates humility, trust, and gives others comfort in admitting their mistakes and sharing lessons they’ve learned as well.

Respond thoughtfully. Don’t just react.

As leaders, we are passionate about the work that we do. One downfall of having a strong level of passion is it can potentially lead us to respond in ways that might intimidate team members. There may be a situation where your voice gets loud or you might come across as angry because of body language.

It’s important to take a step back, take a breath, actively listen, and think before you respond. By no means is it bad to be a leader who is passionate about the work you do, but it is important to recognize the full circle of communication.  My father who was a laborer and a union man used to give teams advice on the art of listening. He would always say, “Do not listen to react.  Listen to really listen. Digest what is being said before you say anything.” To this day, this still holds true.

Remain solution-oriented with your team.

Work like no one is watching and get the job done without feeling the need to take all the credit once it’s complete. We all have timelines and deadlines that we have to adhere to, and sometimes tight deadlines mean that a leader has to step in, roll up their sleeves, and pitch in.  However, at the end of the day, as the leader of the organization, it is up to you to make sure everything is delivered well and on time. As soon as a task is complete and a goal is achieved, congratulate your team and provide positive feedback to the team’s accomplishments. 

The heart of leadership is serving others first, before oneself. We want to step away from leadership being associated with authoritative power, and we want to move towards a leadership style that is associated with humility, empathy, and positive influence. When we lead from a place of service, our teams will be more engaged and invested, and our businesses will continue to grow and flourish along with the people who make it all possible.


Written by Christina DiArcangelo.
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Christina DiArcangelo
An entrepreneur and CEO with more than two decades of experience in the biotechnology, pharmaceutical, nutraceutical, and medical device industries, Christina DiArcangelo’s dedication to revolutionizing patient care is unprecedented. Through her roles as CEO, Spectral Analytics Precision Tele-Monitoring, Affinity Bio Partners, Board President and CEO of Affinity Patient Advocacy, Christina has been involved with revolutionary projects and global clinical studies that positively impact patients.

Christina was a participant and winner in Season 2 of the “Four Days to Save the World” TV Series that will be released on Earth Day 2022. As a clinical research pioneer, contracts negotiator, and business owner, she has utilized the tools at her disposal to champion patient care and provide best-in-class patient advocacy services. For Christina, patient care comes first.


Christina DiArcangelo is an opinion columnist for the CEOWORLD magazine. You can follow her on LinkedIn. For more information, visit the author’s website.