archiveChief Process Officer Insider

These days, companies are rushing to push more of their customer contacts to digital channels. That’s because the benefit of embedding digital support tools, such as SMS, chat and assisted AI, into the overall customer experience (CX) is clear. These tools help companies boost customer satisfaction by giving agents the...

Despite the dizzying pace of innovation and digitization over the past couple of years, many senior business leaders say their digital strategy is outpaced by business demands. The need for digital solutions and innovations is already transforming how we work (and live), yet there remains a gap between what we...

During VeeamON 2022 in Las Vegas in the spring, Veeam® CTO Danny Allan announced Veeam Backup & Replication™ v12, the latest version of the award-winning backup solution. Veeam Backup & Replication v12 is targeted to be available to partners at the end of 2022, with general availability following. It will...

We all have people in our personal and professional life who we find challenging. We may label them as ‘precious’, ‘difficult’ or ‘hard work’.  The typical approach to managing people such as this is to try to avoid them or find a way to work around them. This may work...

Forward-looking organizations use hybrid and remote mentoring to solve one of the biggest challenges in hybrid and remote work: on-the-job training and integration of junior employees. Yet despite solving this major problem, such mentoring programs pairing recently-hired staff with senior employees are all-too-rare. Instead of using this best practice methodology,...

ABTA has published a list of the most popular tourist destinations for 2022. Spain is at the top as according to the survey conducted by the company, 29% of respondents said they want to travel to Spanish resorts, which bring together more than 18 million British people each year. Spain...

The reputation of Taiwan as a highly advanced economy in the world is undisputed. Overall, it ranks excellently in terms of education, healthcare, freedoms, and entrepreneurial spirit. Ever since the "Taiwan Miracle" in the 20th century, the country has witnessed a rapid growth in industrialization, modernity, and a foreign-friendly outlook....

My favorite get-to-know-you question is ‘what does connection mean to you?’. While everyone has a different answer, there are common themes.  ‘Connection is a two-way relationship between people.’ ‘Connection is a willingness or a shared agreement to be vulnerable.’ ‘Connection is not about what you’re doing, it’s about who you...

Which qualities have made Seaquake Co-founder and CEO Andrew Katz successful as a C-suite executive, innovator, and cutting-edge entrepreneur? According to Katz, his sustained and remarkable success over the years has been due to three key factors: An unrelenting drive. The ability to adapt and pivot at a moment’s notice....