archiveChief Customer Officer Insider

Brit Ltd, a global specialty (re)insurer and subsidiary of Fairfax Financial Holdings Limited, announced that Matthew Wilson, group chief executive officer (CEO), will be taking an indefinite leave of absence due to health reasons. During this period, Martin Thompson will step in as interim group CEO, subject to regulatory approval....

The path to global wellness in your business may be through partnerships, collaborations, mergers, or associations with other organizations that can exponentially accelerate your business footprint. Just as in today’s new labor climate, McKenzie estimates 20-million workers just this year quit their jobs, another 50-million held up on the unemployment...

What percentage of projects in your workplace miss the deadline or go over budget? How often do you see are hiring decisions and employee performance and promotion assessments influenced by factors not relevant to job competency? How frequently are your team’s members overconfident about their decisions? If you didn’t answer...

In April my ex-husband passed away after a very short battle with cancer. It’s an unusual expression -  to ‘battle’ with cancer. There was no battle. The cancer was cunning. It arrived unannounced and spread its evil through his body without fanfare. By the time he was aware that he...

During the pandemic, some mid-market companies were forced into survival mode, feeling like they couldn’t afford to stray from what traditionally worked. But the key to long-term success is steady research and development. Here’s how they can adopt a technology focus. It’s often said that in the digital age, every...

The other day I was watching a Tucker Carlson Talkshow with a focus on Hungary. Several reasons motivated my interest: one was that Hungary is hardly ever mentioned in broadcasts or social media, and if so, only with a heavy negativity, as the bad guys. For example, Mr. Biden referred...

People often ask: “What does my childhood have to do with the business I run?” The answer is... Everything! Effectively growing and leading a business requires executives and owners to be aware of any personal blocks they have that could negatively affect business growth. Past trauma, defined as any event,...

The word “spiritual” connotes a religious theme but as it pertains to business leadership that is not the intention or foundation of the term. I Over the years, I have gained a keen awareness of the critical success tenants leaders should follow to reduce stress, develop high performing teams, achieve...

“Digital transformation.” “Digital strategy.” “Think digitally.”  What do they really mean? What do they really imply for you and for your organization?  Do you know why you are doing these things and what your organization intends to accomplish?  Does your organization need both a digital strategy and a business strategy? ...

Talented executives are hunting for new opportunities to share their skills and are willing to shift to new companies. But not every applicant who responds to your recruitment strategies will be your company's perfect match. You might need to update your hiring practices to attract and hire a long-term fit...