archiveChief Customer Officer Insider

Joel Arthur Barker, the technology and business futurist, in his book, Paradigms: Business of Discovering the Future (New York, NY: Harper Collins, 1993) wrote that the difference between a manager and leader is that a manager manages within a paradigm and leader manages between paradigms.   Leaders create paradigm shifts when...

The relationship that exists between producers and consumers, both striving for well-being, is what guides a fascinating subject known as economic behavior. This subject comprises the psychological, emotional, financial, social, and cultural views of the transfer of wealth. The fact that each individual is unique and has free will means...

When a volcano erupts, it causes immeasurable damage to the surrounding area. Trees are laid flat, rivers and lakes are filled with suffocating ash, and all wildlife is devastated for an extended period of time. It’s Mother Nature’s way of resetting the natural balance, and the only thing that gets...

With tremendous growth comes an abundance of opportunity, and the nonprofit industry in the U.S. has shown exactly that. Overall, nonprofit giving had a growth rate of 4 percent over 2021, with environmental and human rights-related causes growing the most. Opportunities to do more, help more, and be more are...

As talk of an impending recession gets louder, especially following the recent stark warning from Jamie Dimon, there's a genuine threat that companies will prioritize cost-cutting over Diversity, Equity, Inclusion, Belonging (DEIB) progress. More than just another line item, creating a workplace where everyone belongs is becoming mission-critical to building a...

In today’s era, business and technology go hand in hand, especially after the phase of the covid 19 pandemic, everything has been digitized to a great extent. Technology has taken over the business market; even for starting a business, people require tech. There are thousands of efficient tools which can...

When watching a finished feature film, it’s easy to get carried away by the incredible storytelling and cinematography — and forget about the extensive preparation that went into getting the movie off the ground. The truth is that before production can even begin, lengthy contract negotiations are required to ensure...

This widely accepted maxim has a certain truth to it. Most of us are more likely to leave a role if we don’t trust our manager, if they don’t support us, or if they don’t treat us fairly. Employee retention is critical for an organization’s success. Retaining skilled employees is...

With inflation soaring and across-the-board price hikes dominating the headlines, many companies are cracking down on perks to save money. Tech giant Google recently told senior managers to limit employee travel and social events in a bid to reduce costs and shore up its position ahead of a potential economic...