CEO Perspectives

Exasperated. Overwhelmed. Frustrated. These are some of the words that might describe a manager’s feelings when a direct report resigns. The burden of work for a manager to replace a person and have them fully productive is often significantly more than that of an HR or People and Culture department. Onboarding...

Smart machines and automation will have a significant effect on how we work. Adapting to this new world of work will require us to acknowledge our limitations and understand our unique advantages as human beings. Artificial Intelligence (AI) and Machine Learning (ML) will unseat us from our perch as the...

Human beings are fascinating, even in their natural imperfection. The awareness of this limitation allows a person to seek continuous improvements, both on a human level and at work. Moreover, despite various personal flaws, there are some common to all, which are inherent in our nature. One of these can...

A Need to Measure: How does a business know if its customers are likely to repurchase or send their friends? The answer usually involves the Net Promoter Score™ or NPS. As you likely know, the NPS was created by Fred Reichheld as part of his work with the consulting group...

Supply chain disruption seems to be a never-ending battle for most companies. Regardless of what kind of business you run, you’ve likely felt the strain of supply chain disruption in some way. AI solutions can help overcome many of the challenges and improve your supply chain overall.  The supply chain...

Leaders can make thousands of decisions in a single day that affect everyone in their organizations. Unfortunately, status quo bias can interfere with your ability to make the best choices. To overcome status quo bias, you must understand what causes it. Then, you can implement the following strategies to ensure...

CEOs of medium-sized businesses (MSBs) and non-profit organizations alike face an unending (and unenviable) task: they must preside over impeccable standards of accounting if their operations are to remain free from reputational and financial damage. In the US, for example, data from Charity Navigator shows that the public donates hundreds...

Most CEO’s are understandably bearish on the economy at large. And why wouldn’t they be - if one were to rely on nothing but news headlines the near future looks bleak. Housing? Destined for a pullback. Consumer spending? Just wait, the halcyon days of post pandemic 2021 are going to...

For businesses large and small in the U.S., global markets offer tremendous potential for developing new customers. Presently, some 96 percent of the world’s consumers live outside the U.S. Taking business abroad, therefore, is not only irresistible, but an essential requirement for any future-focused company’s growth strategy. The BRIC nations (Brazil, Russia,...

The celebration of Columbus Day – that is, commemorating the landing of Christopher Columbus in the Americas in 1492 – is a double-edged sword. Of course, we patriotic Americans are eager to honor the explorer who was integral to the founding of our nation, and we’ve done so in the...