Almost every company, at some point in time, will experience a period of growth or expansion that applies pressure on its executive team, and in turn adds pressure and workload to members throughout the entire organization. The worst thing leaders can do is turn a blind-eye to their employees feeling...

I quit. Two dreaded words no leader wants to hear. Companies today are facing a plethora of challenges. While companies still feel the pain of the pandemic, many also face stiff headwinds from economic turbulence. Additional belt-tightening following the stress of the past two years promises difficult times ahead. While...

Business Process Management (BPM) is the practice of modeling, analyzing, and optimizing end-to-end business processes in order to achieve your strategic business goals, such as improving customer interactions. While BPM is a methodology to better understand end-to-end business processes, business process automation can be used to continuously validate and improve...

Political correctness is a particularly insidious and ravenous cancer of the intellect. It has done more harm to all aspects of business and society than any despot could have. It is indisputable that business has to navigate within at best painful, at worst the ethically bankrupt construct of political correctness...

Did Adidas act quickly enough? Why didn’t they cut ties immediately? Was their statement authentic? Did they do the right thing? Why did the stock price fall? What took them so long? “This was PR nightmare and I’m questioning ever buying from them again!” So much analysis and opinion on...

Customer service is an essential touchpoint for every business that aims to keep growing. It continues to evolve as customers better understand what they expect from the service industry. The digital era has presented businesses with new challenges in adopting communication strategies that help keep their brands top of mind...

Southeastern University president Dr. Kent Ingle believes there is a crisis in higher education, one which can only be solved through innovative and revolutionary ideas. The thought and ministry leader and influential figure is lighting a fire in the future graduates of America and leaving his mark on each one...

So you want to be a YouTuber? Get in line. With over 500 hours of content uploaded to the video-sharing giant every minute, it can feel almost impossible for new creators to cut through the noise. One of the most grueling parts of YouTubing can be the content creation itself....

For more than 20 years, Jeff Bezos fought against the entropy inherent in large organizations. He demanded that Amazon always act as a startup, that it would always be Day 1 at Amazon. As he said in his 1997 shareholder letter, "Day 2 is stasis. Followed by irrelevance. Followed by...