archiveChief Process Officer Insider

Over the years in his career as the global research director of Deloitte LLP’s CFO Program, Ajit Kambil has seen countless examples of executives being promoted to C-Level positions without having the tools needed to communicate their visions to their stakeholders. “As a C-Level executive taking on a new role,...

The business world runs on chaos and disruption. No matter how big and accomplished a company is, there’s always a genius idea out there ready to upend the status quo and challenge the established hierarchy of things. Remember Sears, Roebuck and Co.? One hundred years from now, people may very...

Being a woman means taking on a lot of different roles. You're a leader, friend, spouse, mother, support system, emergency phone call, and where others turn to feel safe and grounded. You handle those roles efficiently and without expecting a parade celebrating all the work you do. However, your goals...

You may have heard stories about offshoring that went wrong and made companies lose thousands of dollars. Or maybe you have tried to delegate development abroad yourself, but it didn’t turn out as you expected. No matter how you perceive offshoring now, it’s a fact that many companies not only...

There’s a truth that every entrepreneur is going to have to face at some point or another: there’s no such thing as risk-free success. Ever heard the phrase, “If you’re not growing, you’re dying?” Well, it’s true...and it’s also true that all growth comes with risk. My life as an...

Some people have the germ of entrepreneurship from a very young age. They take the risk and set up businesses with themselves in the lead. This article presents ten young CEOs we would like to know about. Mikaila Ulmer: Although she is only 16 years old, she is a successful...

Since the beginning, fraudsters have always had one goal: separating hard working individuals and corporations from their hard-earned money. Often, the money that fraudsters steal is directed to fund even more dangerous activities throughout the world, including terrorism, human trafficking, arms deals, and government instability. Although the goal has stayed...

Marvin, the CEO of a 4,000-employees company, is uncomfortable working alone and was looking forward to a return to the office after the pandemic. However, his company’s hiring of managers to prepare for the post-pandemic recovery revealed the trend on work arrangement preferences, showing that many prefer telework, especially younger...

Modern marketing has changed and tied together branding and PR as close cousins versus the distant family relationship they previously represented. Adding hybrid and work-from-home models disrupted old-school marketing practices even further. Work life for employees has become more like the lives of entrepreneurs. Efficiency now relies more heavily on...

You've put customer experience at the core of your contact center strategy, and you want to be sure that what you're doing is on the correct track? Here are five indicators that you must be aware of in order to create a dashboard that accurately reflects your priorities, progress, and...