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Tuesday, April 30, 2024

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CEO Insider

CEOs: Difficult customers can improve your business

Most CEOs recognize the need for their firms to be customer-focused. A focus on customers is a business truism. The evidence for those that do it well is unambiguous. They are more successful on almost every measure that counts in business, from profitability to growth to employee engagement (Kirca et...
CEO Agenda

Clarity. Victory. Celebration.

Three personal stories. Three takeaways. Clarity To make a long (painful) story short, I typically ran the mile in junior high school. At the last meet of the year in 1975, however, I was asked to fill in as the third leg on our undefeated one-mile relay team.  No problem,...
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