CEO Insider

If businesses are genuinely interested in developing a customer-centric culture, heightening customer care, and providing outstanding customer service, then how they treat customers when they complain is core.    Yet in a 2020 National Customer Rage Study, researchers reported that, when complaining, 58 percent of customers got no or limited satisfaction due...

Businesses looking to expand their products and services must be willing to explore and implement new ways to put themselves in front of potential customers. With more than 6.5 billion people owning a smartphone, mobile applications provide an impactful alternative that can accelerate growth.  A 2019 report showed that people...

The other day I bumped into an old friend from college at the airport. It was such a pleasant surprise to meet him after almost 20 years. Though we had texted occasionally, we never really had a chance to meet up. It was such a refreshing thing to happen as...

The ability to transform ourselves and to persuade and influence others depends on the subtleties of effective communication and the essential fact that thinking impacts emotions, which in turn drive behavior. In order to effectively move someone to action, we must understand how the mind filters information.  One thing lies...

As a leader, when you have a lot on your plate – whether it’s work or family responsibilities– it can feel like things are spiraling out of control.  In my own life, one of the most challenging periods was when I was caring for a deathly ill family member. What...

Cormac Russell and John McKnight believe in the power of communities to create shared well-being — and their new book The Connected Community: Discovering the Health, Wealth, and Power of Neighborhoods, is an illuminating look at how to make it happen. But it’s principles can be applied to any small group,...

Now, more than ever, employee engagement is critical for business success. But frontline workers are often left out of the conversation, which can have a significant ripple effect throughout an organization. To keep your deskless employees connected to and engaged with your company’s goals, follow these three steps.  Employee engagement...

For more than 20 years, Jeff Bezos fought against the entropy inherent in large organizations. He demanded that Amazon always act as a startup, that it would always be Day 1 at Amazon. As he said in his 1997 shareholder letter, "Day 2 is stasis. Followed by irrelevance. Followed by...

Creating a successful AI-based solution is different from regular software development because how it will operate in a real-world situation isn't easily predicted. Development is an interactive process that requires extensive testing to ensure it will work well with a company's existing workflow and deliver a worthwhile return on its...

“The property of being environmentally sustainable; the degree to which a process or enterprise is able to be maintained or continued while avoiding the long-term depletion of natural resources.”   … Definition of Sustainability in the Oxford English Dictionary One of the hottest topics in business over the past few years...