Tech and Innovation

Standard prices of the working-units of tangible fixed assets are, amongst other quantities, required input data in order to establish minimum product prices. However, this important data is not calculated exactly, but – if calculated in conformity with outdated textbooks in use worldwide – is consistently too low. In practice...

When a consumer has a negative customer service experience, it can affect a business in many ways. One study found that companies in the United States lose $75 billion per year because of poor customer experiences. Consumer loyalty is fragile, and a single off-putting interaction with a company is enough...

Demand and supply are probably the first lessons taught in economics. The world is overproducing and overconsuming. We consume more than we need, and still, we produce more than we even consume. Crazy, but the reality is that rich people do not consume much more products than the rest of...

It’s said that the challenge of improvement is 10% technical and 90% people-related. And based on the feedback I get from people in the field, this bias toward the soft side might be understated! Although nuts and bolts have to be right for implementing change, a workforce’s buy-in is generally...

If a company is unsure where future growth will come from, innovation is often the key, but many businesses struggle to leverage the opportunity. A McKinsey poll has found that 94% of global executives were dissatisfied with their organization’s innovation performance. Leaders know that even a modest improvement in the...

The traditional concept of frontline leadership conjures up images of a CEO rallying the troops and defending their competitive perimeter. However, the scale and pace of disruption that is now business as usual has transformed this concept to include anyone within an organisation that is managing a tactical response of...

Several years ago, I read the book "Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization" and, while writing The "Power of Peers: How the Company You Keep Drives Leadership, Growth, and Success" in 2016, enjoyed the good fortune of collaborating with one of its coauthors Dave Logan. The...

Marketing has the potential to transform the fortunes of a business. It can enable existing products to scale substantially or identify unexpected new opportunities for growth. On the other hand, marketing can be a costly mistake if it not focussed on the right priorities. To make the most of their...

Too often, security compliance is treated as a nuisance – something that has to be done in order to avoid getting dinged, but not something that brings clear value. Organizations don’t want to invest in it, implement it or think about it until they grow bigger. And even then, it’s...

There is a belief in the world of innovation that everyone should be innovating everywhere. Although engaging all your employees is, indeed, a great idea, innovating everywhere is a mistake.  Not all opportunities in your organization are equal. You can’t solve every problem. If you try to be great at...