In the bustling world of entrepreneurship, where failures and triumphs often walk hand-in-hand, few stories shine as bright as that of Greg Ward, the visionary CEO of Ward Law Group. With over two decades of legal expertise, Ward has leveraged his transformational leadership approach to scale his firm from a...

Born on March 20th, 1976, Andrey Gunin started his career path with a Diploma of Economist earned in St. Petersburg (Russia) and an MBA from Kellogg School of Management (United States) At age of 29, he became one of the youngest CFOs, and continued his successful and fast-paced career by taking...

“Even if you are on the right track, you’ll get run over if you just sit there.” - Will Rogers The global marketplace is constantly evolving, and business leaders who want to get ahead of these evolutions can use all the help they can get. The complexities of leading a global...

Becoming a successful entrepreneur is a rarity, no matter what the great American myths would have you believe. Even rarer is the entrepreneur who finds a way to adapt and overcome overwhelming situational odds to succeed. That's exactly what Hari Ravichandran did, however. And he didn't stop there. Today, he's...

The bar for great customer experiences in the digital age is increasing as the transformative power of artificial intelligence (AI) enhances customer interactions. AI-powered analytics help companies gain insights into customer behaviors and better identify pain points and preferences. As a result, companies can tailor the delivery of their products...

Given that I have been in the field of Strategic Communication since 1995, I have seen first-hand how dedicated sustainability efforts can drive long-term value creation and positively impact communities. This journey of continuous improvement has yielded immense benefits for both the environment and diverse stakeholders. I wrote this article...

In the realm of sales and marketing, CEO of Lead Ninja Systems, Gene Slade, stands as an embodiment of transformation. With an expansive professional voyage spanning over three decades, he's etched his name in the annals of the business world. From his humble beginnings as a helper in his father's...

Consumers’ needs and preferences seem to change every day. As such, a stronger focus on customer service and experience is critical to creating loyal customers. Here are three tips to improve service and deliver exceptional experiences to boost your business.   Customer expectations have always changed. That much is obvious. Lately,...

AI is transforming the future of the contact center industry by delivering better customer experiences and improved business outcomes. Afiniti CEO Larry Babbio is leading the company’s advancement of its patented technology, which pairs callers and agents on the basis of best fit. Recently, Afiniti announced a partnership with LivePerson,...

The customer experience (CX) is the grand sum of all interactions between a company and its customers. It’s the lasting impression that a business leaves on its patrons, and it’s one of the most important elements when it comes to creating long-term relationships with customers. If companies want to make...

I founded Clio in 2008, just as the global economy was reeling from the Great Recession. I was a young entrepreneur with big dreams and even bigger ambitions, and—despite the economic challenges—I saw an immense opportunity in cloud technology as a transformative innovation. The legal industry was one of the...

As brands begin the process of continual digital transformation, there are several factors that need to be considered in order to provide successful solutions for common B2B pain points. Innovative ideas are great, but only if the company can operationalize it successfully. This article outlines steps you can take to...

Joel Arthur Barker, the technology and business futurist, in his book, Paradigms: Business of Discovering the Future (New York, NY: Harper Collins, 1993) wrote that the difference between a manager and leader is that a manager manages within a paradigm and leader manages between paradigms.   Leaders create paradigm shifts when...

Delivering an exceptional customer experience is critical to modern business success. But with customer expectations changing at a rapid pace, how can companies keep up? This article breaks down what it takes to stay ahead and give customers the experiences they want, when they want them. Digitization has made it...

According to a 2020 McKinsey report, a third of all sales tasks can be automated. That’s a game-changer when it comes to improving efficiency for your sales team and boosting ROI. Yet, the same report states, one in four companies had automated only one of their sales processes. In this...