Jeff Mikula

Jeff Mikula

Jeff Mikula serves as senior vice president, advisory services at Coffee + Dunn, an industry-leading connected experience partner uniquely focused on building effective customer engagements through the strong alignment of technology, operations, and strategy.​


Jeff Mikula is an opinion columnist for the CEOWORLD magazine. Connect with him through LinkedIn.
Jeff Mikula
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How to Anticipate and Adapt to Changing Customer Expectations

Delivering an exceptional customer experience is critical to modern business success. But with customer expectations changing at a rapid pace, how can companies keep up? This article breaks down what it takes to stay ahead and give customers the experiences they want, when they want them. Digitization has made it...