archiveChief Risk Officer Insider

A smooth customer journey increases the potential of converting prospects to customers because of high satisfaction levels. As such, it is important to ensure you are aligning your sales process with customer perceptions and needs throughout their interaction with your business. One of the ways to achieve this is by...

The hysteria of the Pandemic continues to baffle the most strategic & tactful planners, the most intelligent, and the most conservative of all. No country, agency, sectors, states, or businesses Worldwide were ready for the unprecedented disaster of all times. Let us admit, all Risk Management models failed us totally...

Unemployment rises in the United States and while big cities don't seem to suffer from depression, people who live in the suburbs face the effect of financial crisis every day.  Some people will turn to traditional career choices and others will just try to play it safe. For the majority,...

Thirty years ago, I visited a small local hotel in Switzerland whose owner implemented sustainable practices in the hotel’s operations. The hotel relied on local produce, served organic food, recycled its waste, collected and used rainwater, and treated laundry waste water to use for flushing toilets. While it was amazing...

Contrary to what some might believe, COVID-19 hasn’t ushered in the demise of the corporate office. Instead, it has simply expedited preexisting trends. Occupier’s Matt Giffune explores some of these trends and provides insight into how business decision makers can adjust their company’s real estate strategy in light of these...

In many companies, executive compensation is determined or negotiated according to an established compensation structure that is derived from their talent acquisition and retention strategy which in turn is driven by their business goals. Typically, a company would identify key growth indicators and ensure that each key executive’s incentives are...

Mukesh Ambani has once again emerged as the wealthiest person in Asia overtaking China's Zhong Shanshan. Shanshan's net worth stands at $66.0 billion, while Mukesh Ambani is worth $80.4 billion, as of March 23, 2021. For the past 2 years, Mukesh Ambani held the numero uno position in the ranking...

UK office workers value their new norm of working from home so much that many would forsake career progression, company benefits, and even a pay rise to maintain it, that's according to research from Ezra, one of the leading global providers of digital coaching. Last week, oil giant BP announced...

Employees who thrived through the past year are undoubtedly excellent self-leaders. When life is demanding, unpredictable and uncertain, those who lead themselves from the inside out excel. They have greater focus, direction, and stability. As will be illustrated through some examples below, their capacity to navigate change, ensures they are...

Most companies will have a stated purpose, often accompanied by a set of values. Sadly, these purpose statements remain words on a page and are very rarely communicated in an engaging way that people connect with. This includes both customers and employees, as well as potentials customers and employees. The...