archiveChief Quality Officer Insider

Customer experience is becoming an increasingly critical aspect of retaining customers and boosting revenue. As most business leaders know, it costs more to obtain a new customer than it does to retain an existing one. To reap the rewards of CX and expand current relationships, follow these three steps. As...

“Statistics say that 70% of the time you acquire an asset, you’ve overpaid for it,” says John Williams, the CEO of Domtar Corporation. “After an acquisition, the asset’s performance starts declining. The people tell you, ‘We’re underinvested.’ So, off you go, trying to put another billion dollars or two in...

In an interview with Adam Bryant, Richelieu Dennis, founder of the Sundial Brands beauty products company, discusses building a business vs. a career. Dennis has applied his entrepreneur skills and a few lessons from his family to build up a multi-billion dollar personal care enterprise. Richelieu Dennis Background Richelieu Dennis...

"Alone we can do so little; together we can do so much." – Helen Keller.  While Keller wasn’t talking about business, her wisdom applies. No single company can source, build, market, sell, and distribute all independently. Even a company as large as Amazon relies on a partnership with UPS for...

Forward-looking organizations use hybrid and remote mentoring to solve one of the biggest challenges in hybrid and remote work: on-the-job training and integration of junior employees. Yet despite solving this major problem, such mentoring programs pairing recently-hired staff with senior employees are all-too-rare. Instead of using this best practice methodology,...

Golf is often counted among the most popular sports in the world and is enjoyed as a popular hobby. One of the biggest takeaways of the pastime is that it can be enjoyed by both young and old people. The popularity of the game has helped many players amass huge...

When you look for a place to live many factors come into play such as the locality and what features it has other than those various sites have a different price range as well. The price of various places differs if there are schools, work opportunities, leisure activities, and amenities...

If you’re interested in expanding your investment portfolio, but don’t know where to begin, there are two words you should know: risk level. Financial Manager Nils Larsen is no stranger to helping clients figure out their own risk levels and using these learnings to build a smart investment strategy. Whether...

Which qualities have made Seaquake Co-founder and CEO Andrew Katz successful as a C-suite executive, innovator, and cutting-edge entrepreneur? According to Katz, his sustained and remarkable success over the years has been due to three key factors: An unrelenting drive. The ability to adapt and pivot at a moment’s notice....

The world we live in today is not the world we were born into. In these past few years alone, the ways we interact, conduct business, shop, and work have changed. These changes, primarily due to technology, have also become a key factor in the success or failure of businesses. According...