archiveChief Customer Officer Insider

It was September 7, 1888, when Edith Eleanor Mclean was the first baby to enter an incubator. The fate of premature babies in those years was prescribed. The medical community believed there was nothing we could do to save them. The first incubators for babies were developed by Stéphane Tarnier,...

The Great Resignation shows no signs of slowing down, with one-fourth of workers planning on leaving their jobs this year. With this in mind, it’s more important than ever to preserve your business’s institutional knowledge. Here are three tips to consider. Month after month, companies have watched talent walk out...

We all know that social media has become an increasingly important part of our lives. We all spend time on Facebook, Twitter, and other platforms connecting with friends and family members. But what about CEOs? Do they use social media to connect with their employees? How do they leverage this...

When thinking of the United States, what comes to mind first? Capitalism? A free-market economy? Undoubtedly, a large portion of individuals will think of "business" in some fashion, and naturally so. America's innovation and entrepreneurial spirit are well-known, bolstered by titans of industries on the national and global stage and...

The four steps to taking charge of your Imposter Syndrome and reaching the top. According to McKinsey and Lean In's "Women in the Workplace" 2020 report, the number of women in the C-suite grew from 17% to 21% between January 2015 and January 2020. Moreover, the 2021 Women in CEOs...

For HR professionals, taking aim at the moving target of a “return to the workplace” in an ongoing pandemic is an unprecedented challenge.  As much of corporate America identifies a hybrid working model – mixing on-site and remote employees – as the rational path forward, strategizing the execution can feel...

It is important for medical entrepreneurs with creative businesses to be visible, but unfortunately this is something that medical entrepreneurs struggle with. We are not used to being in the limelight and selflessly serve our patients in the highest way, the quiet light workers. But the reality is that visibility is...

What does a student want in a country of education? That it should be safe, friendly, and progressive in its ways. Every time we consider studying abroad there may be doubtful voices ringing inside our skull warning us to make the decisions after much thought. It is understandable because international...

Is there a type of  brain functioning that allows one executive to see a business opportunity that others completely miss, or allows a lawyer to draw a creative analogy that makes a winning argument in his case? What allows one person to have the kind of coherent thinking that stands...

Upon first glance, it may seem that there is little overlap between the work of a doctor and a hotelier. One must attend medical school, while the other would be better served in business school. One deals with patients, the other guests. Some would argue that a doctor experiences a...