archiveChief Customer Officer Insider

Lately, I hear a lot of prospective Ph.D. students complaining about uncooperative supervisors. In the beginning, I used to understate these complaints thinking that these are very infrequent but gradually realized that having a bad supervisor is quite common. Now ‘bad’ is a relative term; it is not necessary that...

I hear it time and time again that ‘a shortage of ideas isn’t our problem in innovation, it’s our inability to implement.’ Implying that ideas are the easy part! I strongly disagree.  Yes, anyone can come up with ideas, but what is actually needed is differentiated, relevant and value adding...

You Shouldn’t Trust Your Gut as a Decision Maker: Here’s Why The biggest falsehood in business leadership and career advice may also be the most repeated: “go with your gut.” Surely you heard this advice often, as well as some variations of that phrase, such as “trust your instincts,” “be...

Have you decided to drop out of college? Or, maybe you are not just there but pretty close to dropping out. The decision to drop out of college is and should never be a whimsical one. It involves an active consideration of your surrounding circumstances that ultimately determine your future....

We live in a world today which is fiercely competitive. Every individual is striving hard to remain ahead of the curve and find suitable career opportunities. One of the prime ways of doing this is by taking the big leap to cities that are known for the ease of doing...

As companies embrace digital transformation, it'll be important to remove the barriers between people and departments that prevent the business from moving forward. Here are three strategies to encourage collaboration. Today, companies are under more pressure than ever to boost efficiency, cut costs, and beat the competition. That's why 70% of...

The rise of young entrepreneurs is not a case of the recent past. It has been quite a while since the younger population is taking up risks to establish and manage businesses. We have many examples before us, about people who started very young and are now highly successful entrepreneurs....

Traditional customer service (CS) in the business world is officially DEAD! We are now in a world that demands things faster, more conveniently and cheaper- and we have given up much our demand for exceptional service. If we go to the drive-thru to get our morning caffeine and only have...

As of 25 March 2022, with a net worth of roughly $257 billion, Elon Musk is the richest person in the world, followed by Jeff Bezos(No. 2, $188 billion), Bernard Arnault(No. 3, $142 billion); and Bill Gates(No. 4, $133 billion). Warren Buffett is the fifth-richest person in the world, with...

As we’re approaching better times ahead, employers are planning for the future of work. There are a lot of questions and conversations surrounding workplace trends and how organizations plan to move forward.  Prior to the pandemic, there may have been employers who were reluctant to initiate a work-from-home culture/policy for...