CEO Advisory

Today’s workforce is under increasing pressure. Employees are often expected to do more with fewer resources, individual debt is spiralling, and pressing family issues such as divorce, childcare and eldercare are ever-present.  Technology, which offers flexibility, the ability to connect and unprecedented access to information, can also be a double-edged...

We’ve all heard about the family that spends a bit more than they should during the holiday season.  They charge up their credit cards a whole lot more than they normally do and then January comes.  It’s time to tighten up the family budget and start taking real steps to...

In light of the increased pressures of the global workplace that inspires executives to exert effective change at the organizational level, this article points out the vital importance of employee motivation to have access to high-functioning organizations. Executives require people who are engaged and inspired to meet the demands of...

When C-level professionals don’t know nearly enough about common security threats, the whole company is at risk. This many years into the digital era, it’s not exactly news that technology security isn’t only a technology concern—it’s an employee issue, a companywide focus, a boardroom priority. That last one is particularly...

We endure an assault of distractions every day. We’ve grown used to it, so it may not always feel like an offensive onslaught. In some cases, we may even dismiss notifications without consciously realizing it. But to what extent do these distractions impact our perception? In a recent study, researchers at The...

The word “wellness” might conjure mental images of meditation sessions, bike commutes, or bowls of whole grains and greens. But there’s more to this trend. The Global Wellness Institute estimates that the wellness industry is now worth $4.2 trillion and growing rapidly. Many people of all demographics are motivated to take their...

Whenever I consider offering customer experience consulting services to a prospective business client, I interview senior leadership and ask a lot of questions. I want to understand their motivation and what they hope to gain from the partnership. Early in my career, I was so excited to be considered for work that I didn’t understand the importance...

Have you ever wanted to call it quits on a goal for your team—or yourself? How do you know when the time is right? How do you know if an opportunity is keeping you tethered securely, or if it’s choking the life out of you? Quitting is nothing more than...

Both employers and employees are continually looking at how to improve productivity. I often hear from many clients that there “are simply not enough hours in the day to get the work done”. This was confirmed again when I recently spoke at a conference and asked the audience of about...

Making good use of data is now universally accepted as critical to competing in today’s business landscape. As new technologies emerge, how we acquire and analyze that data will be key to a company’s survival. One of the most exciting new opportunities is real-time voice analytics, which is already providing insights...