CEO Advisory

Improving the customer experience is one of the best ways for your company to differentiate itself. And with Customer Service Week starting in October, now is the time to implement an initiative. Follow these steps to gain new customers, increase retention, and boost your brand reputation. Research from McKinsey indicates...

Hiring today is a tricky endeavor to say the least. It’s never been harder or more competitive to hire, engage, and retain top talent. It might seem like this is a persistent condition of our high-tech economy, but it’s become far more pronounced post-pandemic. The working world has gone through...

Dealing with the high volume of challenges in today's interconnected life can be overwhelming. It’s likely you know at least a few people who can’t seem to manage multiple problems at the same time. For them, a single problem is more than enough – and always seems to be of...

Studies have shown that employees experience more depression and fatigue when working in a toxic environment, i.e., breeds unrest, competition, low morale, constant stressors, negativity, sickness, and incessant nagging from the higher-ups. In light of this information, managers are tasked with actively planning and executing activities that promote bonding within...

Sure — large companies might have countless employees, mountains of cash, and seemingly endless resources at their disposal. However, that doesn’t mean they should look past small businesses as a source of inspiration. This holiday season, legacy organizations that take a page from smaller businesses could truly set themselves up for...

Some people enter a negotiation with the goal of finding common ground, allowing both parties to walk away with something that benefits them. Others enter negotiation with the sole purpose of winning and seeing the other party lose. This second type of negotiator is an egomaniac, and they are extremely...

Conflict in business life is as inevitable as it is within families – it’s baked into our human DNA. So, it’s important that you know how to cope with it when it inevitably rears its ugly head. Handling conflict well not only diffuses the immediate tension but can also lead...

Imagine this. You are a leader with the best intentions of creating a diverse workplace where people of all ethnicities, beliefs and genders feel included and able to perform at their best. Then, you find out the initiatives that you have implemented to create an inclusive workplace are actually producing...

Being qualified for a job is essential but doesn't guarantee you the position due to numerous individuals competing for the role. The best way to stand out in this sea of professionals is to present a resumé that articulately presents your qualifications and impress the recruiters. However, the process of...

It’s surprising that many workplaces do not encourage the sharing of challenges or failures and even sometimes the sharing of successes. Therefore, if the culture you work within doesn't have a focus on sharing lessons, it may be something that never enters your mind or your team, especially if that...