Experience management firms such as Qualtrics are swimming in data, operationally and experientially, that attests to the impact of culture for both employees and customers. These insights confirm detail we have seen in broader studies, such as the Duke’s Fuqua School of Business study reported in Forbes that showed that...

In a recent media feature I shared reasons and tips around the powerful role authentic leadership plays in businesses. Authenticity, perhaps once perceived somewhat risky, is a trait now respected and revered. There are some cautions to be mindful of stepping comfortably into this space. There’s times leaders are privy...

Where behaviour exists (governments, corporates, businesses, even sport) we the public weed it out. Our collective boiling blood, rising to great Fahrenheits is powerful enough fuel to go whole-heartedly after elected officials, C-suite titles or athletes: placing them in stockades (social media) to be appropriately humiliated or cut off after...

Twenty-twenty has been a challenging year yet restrictions and lockdowns have merely been the icing on the cake in triggering many tensions that have long been baking.  We’ve seen a massive increase in extreme actions, behaviors and opinions in the digital age.  ‘The Social Dilemma’, currently playing on Netflix, highlights...

Training people swiftly with business values is becoming more important towards overall success. Studies from Nielsen and Engage for good highlight companies’ values and social responsibility are a core consideration for both customers and employees: especially millennials (over 70%) who use it amongst criteria when electing who to work for....

Top CEO’s across a business roundtable, ranging Apple to Walmart, openly penned the importance of value through extended filters beyond results or profits alone. Harvard Business Review share some interesting perspectives on this evolution. Notably, if we travel back in time 50 years, prior essays depicting corporate social responsibility was...

Having worked now for over 20 years in the field of people and behaviour it’s become crystal clear how important values are. They are at the heart of all decision-making and actions. Which is why it’s worth reflecting whether we are consciously steering our conscience into praxis: the alignment of...

In ‘Ignite Your Potential’, a comparison is drawn between individuals and quality of diamonds. Both are carbon based with their strength, resilience and character forged through a life path managing extreme pressure or an ability to insulate, conduct or even block energy as needed. Another interesting feature is how precious...

There are classic sources of wisdom where the seeds of valuing oneself, in services and substance, have been planted. Authors like Dale Carnegie and Napoleon Hill spring to mind. Yet the term personal branding is often attributed as being anchored in public psyche circa 1997 by Tom Peters. He encouraged...

‘Economics’ is a social science: knowledge associated with production, consumption and wealth transfer through behaviour and economical agent interactions. Generally measured in absence or achievement of material prosperity. Thomas Schelling first coined ‘Egonomics’: suggesting individuals suffer split personalities. The present self wishing something now, short term (eating a cookie) whilst...