Exclusive Interview with Michelle Kam: Finding Success in Toronto’s Real Estate Market

Michelle Kam, a leading real estate broker and founder of Re/Max City Accord Realty Inc., is known for her comprehensive approach and strong community ties. In this exclusive interview, Michelle Kam shares her insights on the real estate industry, her journey, and her vision for the future.

What inspired you to pursue a career in real estate? 

My love for real estate really started with my fascination with architecture and the vibrant neighborhoods of Toronto. Growing up, I was always captivated by the different styles of homes and how each neighborhood had its own distinct character. I studied urban planning at York University, which opened my eyes to the impact that thoughtful design and development can have on a city. Real estate seemed like a natural progression—it combined my love for design with my passion for community development. I wanted to help people find homes that weren’t just places to live but spaces where they could build their lives.

How did you decide to start your own brokerage, Re/Max City Accord Realty Inc.? 

Starting my own brokerage was always in the back of my mind, but it wasn’t something I rushed into. I spent years working for other top firms, gaining experience, and understanding how the industry worked. Over time, I began to see gaps in the market, particularly in how brokerages approached sustainability and client service. I wanted to create a space where we could focus on long-term relationships, innovation, and making a positive impact on the community. So, when the opportunity presented itself, I took the leap and launched Re/Max City Accord Realty. It’s been incredibly rewarding to build a team that shares my vision and to create a brand that reflects my values.

What sets Re/Max City Accord Realty apart from other brokerages in Toronto? 

I think the biggest difference is our approach to sustainability and community engagement. We’re not just selling properties; we’re helping people invest in their futures, and that means thinking about the long-term impact of every decision we make. We prioritize eco-friendly practices, from promoting energy-efficient homes to partnering with developers who use sustainable materials. Additionally, we’re deeply committed to the communities we serve. It’s important to me that we give back, whether through supporting local charities or getting involved in neighborhood improvement projects. These values shape how we operate and how we build relationships with clients.

What do you think is the biggest challenge in Toronto’s real estate market right now? 

The biggest challenge right now is affordability. Toronto is one of the most expensive cities in Canada, and many people, especially first-time homebuyers, feel priced out of the market. There’s a delicate balance between meeting demand and ensuring that housing remains accessible to a wide range of people. The market is competitive, and prices have skyrocketed, but I believe it’s possible to find solutions. That’s where innovation and creative thinking come in—whether it’s exploring new developments in up-and-coming neighborhoods or working with developers to create more affordable housing options.

How do you stay ahead of market trends and adapt to changes in the industry? 

Real estate is constantly evolving, so staying ahead of trends is crucial. I’m always learning—whether through market analysis, attending industry conferences, or collaborating with experts in fields like sustainability and technology. I also keep a close eye on what’s happening globally because real estate trends often start in one city and spread to others. For example, the push for more eco-friendly and smart homes is something that’s growing in Toronto, and we’ve been able to integrate that into our offerings early on. Being adaptable and open to new ideas has been key to staying competitive in this market.

What’s one key strategy that has helped you build long-term relationships with clients? 

It all comes down to trust and communication. I’ve always believed that if you’re transparent, listen to your clients, and truly understand their needs, you’ll build relationships that last. Real estate isn’t just about the transaction; it’s about being there for clients throughout the entire process and even after the sale. I make it a point to stay in touch with clients, whether that’s checking in on how they’re settling into their new home or providing them with market updates. This ongoing communication builds trust and shows that you’re invested in their long-term happiness, not just the sale.

How do you balance running a brokerage with your personal life? 

Balance is something I’m always working on. Real estate can be a 24/7 job, especially when you’re running a brokerage, but I’ve learned that setting boundaries is essential. I start my day early, which gives me time to check in with my team and get a handle on my schedule before the day gets hectic. I also make sure to prioritize family time and downtime. For me, spending time with my loved ones or exploring the city helps me recharge. I’ve come to realize that taking care of myself is just as important as taking care of my business—it keeps me focused and energized.

What advice would you give to someone looking to buy their first home in Toronto? 

My biggest piece of advice would be to do your homework and be patient. Toronto’s market is competitive, and it can be overwhelming for first-time buyers. Take the time to understand what you can afford, get pre-approved for a mortgage, and work with an experienced agent who knows the market well. Don’t rush into a decision just because you feel pressured by the market. The right home is out there, and it’s worth waiting for something that meets your needs and fits your budget. Also, don’t hesitate to ask questions—this is one of the biggest financial decisions you’ll make, so make sure you’re well-informed.

How do you incorporate sustainability into your work, and why is it important to you? 

Sustainability is something I’m incredibly passionate about, and I believe it’s the future of real estate. We’re seeing more and more buyers who prioritize eco-friendly features, whether that’s energy-efficient appliances, green building materials, or homes that are built to reduce environmental impact. At Re/Max City Accord Realty, we actively promote these types of properties and work with developers who share our commitment to sustainability. It’s important to me not just because it’s good for the environment, but because it aligns with my belief in long-term, responsible growth. I want to make sure that we’re not just thinking about today, but about the future as well.

What do you see as the future of Toronto’s real estate market? 

Toronto is a growing city, and I think the future is bright, but it will come with challenges. We’ll continue to see demand for housing, especially as more people move into the city, but there’s also going to be a greater focus on sustainability and smart growth. I think we’ll see more innovative housing solutions, whether that’s eco-friendly developments or mixed-use spaces that cater to different demographics. I also believe that technology will play an even bigger role in how we buy, sell, and manage real estate. The market will evolve, but the key will always be adapting while staying true to your values—and that’s something I’m excited to be part of.

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