archiveNon Executive Chairman Insider

Monique Richardson
Future of Work

Is It Time to Lose “Hey Guys?”​ – Gender Pronouns and Customer Service

I recently had a conversation with a brilliant Customer Service and Accessibility Manager who I work with on an ongoing basis regarding the diversity content in our training programs. This was followed by a weekend away to celebrate our wedding anniversary and with heightened awareness, became acutely aware of how...
CEO Insider

Why Group Work Begets Better Teamwork

In my last article, Ode to the Misquoted and Misattributed, I started by using an often-misquoted axiom from Aristotle, “The whole is greater than the sum of its parts," to bridge how the best leaders and teammates create synergy in their teams. The longer I reflected on how great teams...
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