CEO Insider

The topic of purpose has been trending for long enough now, that the conversation has shifted from whether purpose is important, to ‘how’ an organisation discovers and embeds its purpose within the business. This begs the question, who should lead this work? Some might argue that this is the role...

“I feel guilty asking my executive assistant to do things for me,”  This was an unexpected and surprising statement coming from three seasoned executives at different companies. Guilty? About what? As much as I know about the partnerships between executives and assistants, I had not heard much about guilt. I asked...

In a digital world where consumers are looking for seamless experiences, menu navigation will only become more and more important. Ensuring you have a smarter, more data-driven UX will be the key to your future e-commerce success. So how can operators of e-commerce sites build better navigation menus? Based on...

Full disclosure, my favorite leadership book of all time is The Leadership Challenge by Jim Kouzes and Barry Posner. The book is in its 6th edition, sold more than 2 million copies, and translated into 22 languages, so I am not the only one who feels this way. I was...

Some social and business commentators and experts refer to our current time as the ‘age of entitlement’.  Entitlement has always been present in our workforce–to some degree. Social norms have changed dramatically over the past few decades. Since we respect, value, and encourage individuality more in today’s world, what was hidden...

With the emergence of the Great Resignation, the turnover rate at companies nationwide has spiked. This creates a workplace climate where many employees are willing to leave their jobs if they don’t feel valued—and Employee Appreciation Day (March 4), presents an opportunity for employers to ensure their teams feel heard...

Marketing people not only wear many hats, have unique skill sets, and are creatives by nature.  They also live and breathe by nuance.  Talking to marketing professionals is like knowing the technical jargon of coders or the medical terminology of physicians.  However, most businesses don’t know the lingo of marketing....

There's no skirting around it, the travel industry was among the hardest hit at the onset of COVID-19. According to International Air Transport Association, the global airline industry incurred net losses of $52bn in 2021 and is expected to lose an additional $12bn in 2022. The total number of passengers...

Ted Lasso, the sports comedy-drama series, can make anyone a better leader, if you can stop laughing long enough to pay attention. At first, I was just enjoying the comedy and the setting in London, but after a few episodes I started to experience something deeper. Apart from earning more...

As topics about the future of work continue to dominate the media, the conversations often revolve around technological advancement, work-from-home, a post-pandemic future, or other similar big-picture issues. When we zoom into a workplace, we find adaptable people who can learn the new skills necessary to succeed. What we’ve failed...