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Tuesday, November 19, 2024

Education and Career

Ramp Up Your Social Media Customer Support With These Expert Tips

Social media has become the frontline for customer service. According to a 2012 study, nearly half of American consumers used social media to ask questions, report satisfaction, or complain to a business. One-third of social media users preferred “social care” to the phone. Whether you’re prepared for it or not,...
Education and Career

Top-Down Strategies for Improving Enterprise, Web and Mobile Application Performance

With most firms today running application-driven websites, developing/maintaining in-house software, or customizing purchased software applications, business leaders are increasingly confronted with the question of software performance. Although the issues and functions surrounding web and mobile application development, testing and performance are worlds away from conventional high-level concerns, the performance and...
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