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CEO Advisory

Strong minds: how mental strength impacts performance

A strong mind allows us to maintain focus, keep calm and do our best work; even when times get tough. Reflect for a moment on the ways in which your mind impacts on your ability to deliver outstanding service to your customers.  How well do you respond to challenging customers...
CEO Advisory

Understanding Today’s BPO Strategy

Business Process Outsourcing, shortened to BPO, is a way through which a lot of companies have made impressive improvements in their methods in order to make the following of these methods much easier. Companies who use BPOs do so because of the three main, important reasons. They are: For lowering...
CEO Advisory

Anatomy of Product Portfolio Management

What a Product Portfolio Manager Does? A product manager handles a portfolio consisting of existing and new product categories (Exhibit 1). Exhibit 1: Role of a Product Portfolio Manager The main focus while managing existing products is on cost optimization, margins improvement and customer perceived value enhancements to meet the...
CEO Advisory

The 3 Faces of Leadership

When reviewing the performance of organisations. leadership author John Maxwell states that “everything rises and falls on leadership”. For any leader to be effective long term their leadership must be multi-faceted. Every leader must be able to first of all lead themselves well; secondly, lead people well; and thirdly be...
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