A Need to Measure: How does a business know if its customers are likely to repurchase or send their friends? The answer usually involves the Net Promoter Score™ or NPS. As you likely know, the NPS was created by Fred Reichheld as part of his work with the consulting group...

Since the early 2010s, the world of business has seen an incredible push from the tech sector, with these two fields becoming more intertwined than ever before. For most business practices, from workforce management to marketing, data has become a central part of the story. Data-driven marketing, sales, communications, and...

The employer-employee relationship has undergone a dramatic turn during the pandemic. Organizations are struggling to retain top talent, which is largely triggered by the Great Resignation as top candidates want to work on their own terms. While employees are aspiring to work for a purpose-led organization, and want to add...

Adam Markel has passionately explored and made us feel the adventure in his latest book ‘Change Proof, leveraging the power of uncertainty to build long-term resilience”. As rightly said by Marshall Goldsmith the New York Times #1 best-selling author of Triggers, Mojo, and what got you here won’t get you...

"We have always considered Patagonia an experiment in doing business in unconventional ways." These are the words of Yvon Chouinard – the founder of multi-billion-dollar outdoor apparel company Patagonia. He has often done things differently and even said, "I never wanted to be a businessman." Recently, you might have read...

As a CEO, you wear many hats. This is especially true if you’re running a startup or emerging company. Although juggling multiple priorities at once can make sense early on, it’s not a sustainable practice. When you try to fill every role in an effort to grow your business, you...

Enaleia is a social, non-profit enterprise which follows the circular economy model. From its establishment till now tackles marine plastic pollution and overfishing, giving incentives to the fishers to fish sustainably and bring their plastic bycatches back to the port.  Enaleia has spread its winds not only in Greece bul...

Supply chain disruption seems to be a never-ending battle for most companies. Regardless of what kind of business you run, you’ve likely felt the strain of supply chain disruption in some way. AI solutions can help overcome many of the challenges and improve your supply chain overall.  The supply chain...

In 2015, I was facilitating a group of twelve leaders in a technology company in talks about the future of the organization. It was 12:30 p.m. and I posed a question to the group: if this company was an animal, what would it be? As we went around the room,...