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archiveSenior Executives Officers Insider

Hanif Joshaghani
Tech and Innovation

Fight Digital Fatigue with Deep Customer Personalization

Today’s customers expect digital communications to be convenient and efficient, but they’re also experiencing digital fatigue. And that means organizations face a multi-part challenge: how to address consumer preferences while limiting attrition, avoiding greater complexity and maintaining low costs. How can you design consumer experiences that are impactful rather than...
CEO Insider

How to Develop a Storytelling Culture and Why

Storytelling, arguably, is one of the top skills leaders need to employ. It’s far beyond creative thinking and writing. It is a strategy and a tool to recruit and retain top talent, build empathetic leaders, build internal thought leaders and ambassadors and engage all constituencies.  When storytelling is woven throughout...
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