archiveDirector of Human Empowerment Insider

As a CEO, the term “XLAs” – short for eXperience level agreements – might look like a consultant-created buzzword that’s been designed to suck even more money, in the form of advisory fees, from your company. However, the use of XLAs – through improving the employee experience and productivity in...

Wealthy clients are traditionally a part of the market that only concerns a few of the marketers. Today, we will talk about how to connect with them through a physical store. You provide particular products and services The worst thing for a consumer to realize is that they are just...

In June 2021, a notable airline company was frantically working to reschedule flights for hundreds of passengers. Disorder halted the flow of operations. Flights were delayed, rescheduled, and canceled as angry customers demanded refunds. The impact on the airline’s brand and reputation was devastating. The event was so dire that...

Over the past 12 months, there has been a plethora of discussions about the future of work, and what it will look like post-pandemic. At the core of these discussions is the notion of productivity, where the premise for supporting a more flexible working arrangement hangs on the idea that...

JK Chelladurai is the founder & CEO of OneBill, a Silicon Valley Company, with a Global presence across four continents and 14 different industries, that builds end-to-end billing and revenue management software platforms. JK has over 32 years of experience in software development including 26+ years of experience in building...

The strategist's dilemma: According to Forbes, the amount of data created in the last two years is more than 90 percent of the world's total data combined. Furthermore, IDC Global DataSphere forecasted in May 2020 that more than 59 zettabytes of data would be created, captured, copied and consumed in...

“Who’s excited to be here today? Who’s ready to take their business to the next level?” It doesn’t take more than 30 seconds watching Athena Severi on stage to see why people flock to her events, queue up to see her talk and follow her insights on social media. Her...

A series of anticipated (extra) period profits is the ultimate result of a strategic investment. It starts with generating cash and after deduction of value differences and taxes, net profit remains. Period profit, share capital (embedded value – what really is present), shareholder value (economic value – what might happen,...

Happiness. . . elusive yet intoxicating and something we can all use a little more of.  Why aren’t more people happy? Well here’s the thing, they may be but they just don’t realize it! At the center of the frustrating search for happiness, there lies one thing. The confusion between...

Karma has been in fashion for a couple of decades now, but no matter whether you are one of those who believe in it or not, you have to admit some of the truths that eastern philosophy describes are quite wise. Today we analyze some of the interesting points of...