info@ceoworld.biz
Saturday, April 13, 2024
CEOWORLD magazine - Latest - CEO Insights - Seven keys to execute a successful corporate digital transformation

CEO Insights

Seven keys to execute a successful corporate digital transformation

Marcelo Podesta

When the COVID-19 pandemic sent scores of office employees to build new offices in their homes, Milwaukee-based National Business Furniture needed to quickly adapt its business model, its showroom, its inventory, and its online catalog to accommodate the changing needs of the workforce in the new normal.

Newly appointed President Marcelo Podesta did not flinch. The Argentina native executed a digital transformation that is creating a year of record sales and growth for his company.

NBF has grown to have operations in 23 countries and has expanded to 250 employees.

The company’s digital transformation was calculated, deliberate, and intentional. In this column, he shares seven keys to executing a successful corporate digital transformation.

  1. Identify and define your customer’s centricity. “For us, it was about understanding how people are now buying their furniture. You have to meet your customers where they are,” Podesta says.
  2. Assemble a world-class team and put people in right roles to help them succeed. “We’re getting this done with ‘group think.’ We have some diversity of viewpoints. It helps us take a 360-degree view of our operation. It has helped us find another gear,” Podesta says.
  3. Adapt a flexible model to serve your customers. “We created strategies to serve different verticals, ultimately offering in the right product channels and price points,” Podesta says.
  4. Elevate your level of customer service. “We are taking a modern approach to e-commerce. Invest in your capabilities to flourish. Perfect your ecosystem and touchpoints with your customers,” Podesta says.
  5. Focus on core competencies. “Don’t be distracted. We outsource peripheral aspects of our business. We access top-caliber talent and experts on demand outside our building,” Podesta says.
  6. Establish a winning culture in your building. “If you’re going to fail, fail quick and fast and move on. It’s OK to fall on our face. If you have trust in your team, you pick yourself up and try something differently and move on. That’s how your become fast,” Podesta says.
  7. Invest in scalability. “Invest in talent, process and IT tools to build the infrastructure you need for growth,” Podesta says.

C-Level biobox

Name: Marcelo Podesta
Title: President
Company: National Business Furniture/TAKKT Group
Industry: eCommerce
Website: www.nationalbusinessfurniture.com
Home Office: Milwaukee
Family: Wife, Fabiana, and three daughters
Education: Master’s degree in business administration from the Tuck School of Business at Dartmouth College
Favorite Leisure Activities: Snowboarding, skiing and motorcycling
Favorite Book: “The 4” by Scott Galloway
Favorite Musical Artist: The Strokes
Best Advice Ever Received: “Surround yourself with smarter people than yourself and always do the right thing.”


Written by Steve Jagler.
Have you read?
Best CEOs In the World Of 2022.
TOP Citizenship by Investment and Residency by Investment Programs, 2022.
Global Passport Ranking, 2022.
The World’s Richest People (Top 100 Billionaires, 2022).
Best Novels to Read of 2021.
Economy Rankings: Largest countries by GDP, 2022.


Add CEOWORLD magazine to your Google News feed.
Follow CEOWORLD magazine headlines on: Google News, LinkedIn, Twitter, and Facebook.

This report/news/ranking/statistics has been prepared only for general guidance on matters of interest and does not constitute professional advice. You should not act upon the information contained in this publication without obtaining specific professional advice. No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained in this publication, and, to the extent permitted by law, CEOWORLD magazine does not accept or assume any liability, responsibility or duty of care for any consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication or for any decision based on it.


Copyright 2024 The CEOWORLD magazine. All rights reserved. This material (and any extract from it) must not be copied, redistributed or placed on any website, without CEOWORLD magazine' prior written consent. For media queries, please contact: info@ceoworld.biz
SUBSCRIBE NEWSLETTER
CEOWORLD magazine - Latest - CEO Insights - Seven keys to execute a successful corporate digital transformation
Steve Jagler
Steve Jagler has more than three decades of experience as a professional journalist. Over the course of his career, he has interviewed hundreds of business and nonprofit executives, discussing their best practices in leading their organizations. Jagler provides communications counsel and media relations guidance to executives in the private sector, elevating their corporate and executive brands.


Steve Jagler is an opinion columnist for the CEOWORLD magazine. You can follow him on LinkedIn. For more information, visit the author’s website.