archiveChief Process Officer Insider

Before we know it, 2022 will be a thing of the past and 2023 will be knocking on our doors. With each new year, leaders are always looking for ways to raise the bar, innovate across teams, improve processes, and make the next year better than the previous. What about...

When you’re setting up a new business or your current business is experiencing some legal issues, it’s always best to look into hiring a tax solicitor to help assist and guide you through the difficult process of law and taxation matters.  Whether you’re looking to avoid future problems and need...

A recent PwC study suggested that 1 in 5 employees are still considering leaving their employer (in the near term – within 12 months). It also found that 35% of employees plan to ask for a raise in the next year  That’s an enormous cost about to hit (or continue...

For the handful of travelers that can afford the finer experiences in life, musty old lodging, with outdated amenities and poor service is the last thing they’re looking to encounter when traveling in and around Europe. Modern travelers that are willing to dish out a pretty penny for gourmet living...

As a professional recruiter, I interview 100's of job seekers, and the pursuit of well-being and balance is top of their list. Everyone wants it. Fair enough. I too, quest for that elusive perfect balance… as I write on a Sunday at 5 am. But it is my balance and...

Do bosses trust employees to be productive when working out of the office?  Microsoft released a new study, where it found that 85% of leaders say that the “shift to hybrid work has made it challenging to have confidence that employees are being productive.” More concretely, 49% of managers of...

I’ve shared many inspirational quotes from legendary coaches and athletes. While I’m typically more of a team sports fan, I find myself thinking about the Mike Tyson quote: “Everybody has a plan until they get punched in the face.” Because, recently, the world seems to be getting punched in the...

We are witnessing a climate emergency, and businesses must take it up as a priority. The melting glaciers, rise of global temperature, and warming oceans testify to the global transformation of climate. While climate change is an inevitable side effect of the industrialised world, it is seen as an imminent...

Has anyone thought about how companies are born globally? What does this imply? No start-up or an entrepreneurial venture can claim to be born or operational without an impact from the global forces. It can be from raw materials or sourcing suppliers to value addition in the global supply chain....

These days, companies are rushing to push more of their customer contacts to digital channels. That’s because the benefit of embedding digital support tools, such as SMS, chat and assisted AI, into the overall customer experience (CX) is clear. These tools help companies boost customer satisfaction by giving agents the...