archiveChief People Officer Insider

These days, companies are rushing to push more of their customer contacts to digital channels. That’s because the benefit of embedding digital support tools, such as SMS, chat and assisted AI, into the overall customer experience (CX) is clear. These tools help companies boost customer satisfaction by giving agents the...

Despite the dizzying pace of innovation and digitization over the past couple of years, many senior business leaders say their digital strategy is outpaced by business demands. The need for digital solutions and innovations is already transforming how we work (and live), yet there remains a gap between what we...

Trauma. It’s a word we are hearing all around us in 2022. It comes up in conversations on what counts as trauma and what doesn’t, along with emerging conversations on mental health, trauma is a topic that is nuanced and here to stay. As businesses continue to grow and desire...

During VeeamON 2022 in Las Vegas in the spring, Veeam® CTO Danny Allan announced Veeam Backup & Replication™ v12, the latest version of the award-winning backup solution. Veeam Backup & Replication v12 is targeted to be available to partners at the end of 2022, with general availability following. It will...

Working remotely has improved my work-life balance by taking out the extra time and stress of commuting to work. I am able to eat healthier and spend more time with my family instead of spending time eating fast food or sitting in a car stuck in traffic. I have been...

We all have people in our personal and professional life who we find challenging. We may label them as ‘precious’, ‘difficult’ or ‘hard work’.  The typical approach to managing people such as this is to try to avoid them or find a way to work around them. This may work...

The current leadership approach is to make managing teams as effortless as possible. But in doing that, you create an organization of less engaged team members that feel even less ownership towards the organization and less connection to their co-workers. Investing effort in a relationship When people aren’t engaged in...

Burnout can sneak up on us. Leaders who want to get to the root of the issue and help their team members avoid it can follow these three tips.  It’s safe to say that many of us have felt overburdened and exhausted at some point in our careers. But when...

As messaging around strategy trickles down the organizational chart, the context around strategic choices diminishes, making it harder for workers to understand not only the what and why, but also the how. If employees cannot internalize the strategy, they certainly can’t incorporate it into their on-the-job decisions. Here’s how leaders can correct the disconnect...

Forward-looking organizations use hybrid and remote mentoring to solve one of the biggest challenges in hybrid and remote work: on-the-job training and integration of junior employees. Yet despite solving this major problem, such mentoring programs pairing recently-hired staff with senior employees are all-too-rare. Instead of using this best practice methodology,...