archiveChief Information Technology Officer Insider

Customer satisfaction is important, there is no much debate on this in modern business as there is vast research that backs the aforementioned statement with data. Yet, despite the parade of evidence that depicts the obvious, many struggle with why and most importantly, what are the actionable steps one should...

The term ‘workplace politics’ comes with a negative connotation - and rightfully so, it’s a nasty game. But unless human nature suddenly changes, workplace politics will continue to be the reality we must deal with. Like it or not, there is a fair amount of political maneuvering going on in...

I remember back in the late 1990s and early 2000s - as a young woman in the tech space in a predominantly male-dominated industry – companies attracted top talent with game rooms, catered happy hours with champagne, and even new car signing bonuses. With that exuberance is long gone, there...

The biggest danger facing an accomplished CEO isn’t another lockdown, competition or technological obsolescence. The looming threat, which is a product of success, is CEO Syndrome: the externally-inflated ego that leads a CEO to be certain of their own judgment and allows them to self-insulate from honest feedback and diversity...

About to present in a room full of your peers, you take one look around and suddenly you don’t feel so good because you feel like a fraud. Don’t feel bad, you’ve only just experienced Imposter Syndrome and this is more common than you think. Imposter Syndrome according to verywellmind.com...

The richest 1% of Americans saw their net worth rise by $4 trillion in 2020 (or captured about 35.2% of the extra wealth generated nationwide), according to the latest data available from the U.S. Federal Reserve. The poorest half of the population, by contrast, got about 4% of overall gains...

We all have a preferred leadership style, I know I do and at the start of my leadership go to, it wasn’t just my preferred style, but it was pretty much my only style. I was an all action lead from the front, set the tone show the way leader,...

Social media are a big part of your promotion and unless you have a professional working on them you have to put some effort to promote your products and services. The good news is that once you find how they work things will move on automatically. Be active The key...

There is no need for a captain for a ship intended to stay in a port. The captain is needed to navigate across the rough seas. I was at sea myself and learned the tough way a serious lesson – I wouldn’t go on-board with a captain whom I don’t...

Most CEOs recognize the need for their firms to be customer-focused. A focus on customers is a business truism. The evidence for those that do it well is unambiguous. They are more successful on almost every measure that counts in business, from profitability to growth to employee engagement (Kirca et...