archiveChief Fiduciary Officer Insider

Keeping in touch with your learners is a great way to keep them progressing and completing your courses. You really want to get your students to complete your entire course – when they do, they get the full results of your program, get the full transformation and impact that it offered, come...

Leadership is about getting results. The whole point of leadership is to produce outcomes that didn’t exist before. And those outcomes are much more likely to happen when the leader and those being led are fully committed to making those outcomes happen. That commitment has to start with the leader.   ...

Closing say-do gaps: A say-do gap is the difference between what we say and what we do. They are everywhere and exist for all of us. So what's the big deal you might be thinking? The issue with say-do gaps is very simple. They erode trust. If someone says one thing...

The Beatles sang, “Listen Do you want to know a secret? Do you promise not to tell? Whoa, oh, oh” I will tell you a secret, and I hope you will spread it. The Cambridge English Dictionary defines a knowledge worker as “an employee whose job involves developing and using...

I know what you are thinking…this is just like asking the question “what came first, the chicken or the egg.” So how do you create value for your products and services? One of the simplest ways to create a higher perceived value is to under promise and over deliver every...

Amazon is a cornerstone of the e-commerce marketplace. Amazon, by itself, accounted for approximately 6.5% of all retail spending in 2021. While business leaders can choose among countless marketing strategies for their company; c-suite and industry leaders should consider integrating Amazon into their overall marketing strategy to remain competitive and ensure...

Deloitte recently released its Summer 2022 Fortune/Deloitte CEO Survey, which included 115 leaders across 15 industries who responded to a wide range of challenges as a result of the myriad crises we as a global community are facing. And there are many. Top concerns include finding talent, dealing with the...

There is ongoing tension right now in the world of customer service. Customers rightly have expectations they will receive the goods or services they have purchased or been promised, yet labour shortages are impacting service delivery. According to recent Treasury data 12 percent of the labour force are staying home...

Often when we think of the word learning, we have flashbacks of desks in rows or professional development that is so boring it is a lesson in learning to sleep with our eyes open. Similarly, collaboration as a cultural concept was and is still seen by many as a license...

It ain’t what we know that gets us in trouble, it’s what we know for sure that just ain’t so – Mark Twain The way we do things today will eventually be different than how we do them twenty, fifty or even one-hundred years from now. While investors and stakeholders...