archiveChief Customer Officer Insider

The word “spiritual” connotes a religious theme but as it pertains to business leadership that is not the intention or foundation of the term. I Over the years, I have gained a keen awareness of the critical success tenants leaders should follow to reduce stress, develop high performing teams, achieve...

“Digital transformation.” “Digital strategy.” “Think digitally.”  What do they really mean? What do they really imply for you and for your organization?  Do you know why you are doing these things and what your organization intends to accomplish?  Does your organization need both a digital strategy and a business strategy? ...

Talented executives are hunting for new opportunities to share their skills and are willing to shift to new companies. But not every applicant who responds to your recruitment strategies will be your company's perfect match. You might need to update your hiring practices to attract and hire a long-term fit...

Going to an interview will always hide surprises. No matter how well prepared you are for the critical appointment with your interviewer, there is no way they will not come up with something that will catch you off guard. As the conversation and initial introductions move on the team will...

South Korea, the country itself is synonymous with many things. Starting from the K-Pop, K-Drama, and K-Beauty, there are many striking aspects of the country which make it stand out in the world. Apart from big-time impact on the culture around the world, South Korea is also famous its excellent...

A new survey conducted by SAS shows that customers intend to increase their spending as vaccination rates are improving. Participants were asked to complete an online questionnaire in August 2020 in a number of markets around the world (Czech Republic, Egypt, Greece, Hungary, Poland, Qatar, Romania, Russia, Saudi Arabia, South...

When I conducted my first half-dozen CEO peer advisory group workshops more than four years ago, I asked the members how they would rank their psychological safety on a scale of 1-10. I wanted them to think of it in terms of how willing they are to be open and...

Business growth requires hard work, perseverance, and a bit of luck. However, you can stack the odds in your favor if you adopt a strategic approach. By asking yourself four critical questions, you can help ensure your own organization is prepared to grow — regardless of the business landscape. If...

Sales are the most essential element to success in any business. Whether you’re selling products, services, or even yourself, it pays to understand the process of selling and utilizing available resources to maximize the chance of making a sale. High-quality leads are one such resource that can mean the difference...

In 2019, the manufacturing industry generated nearly 2 petabytes of new data, more than any other sector worldwide. And while manufacturing is one of the most automated industries in terms of production, most companies still rely on whiteboards and Excel spreadsheets when it comes to leveraging this data to manage,...