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archiveBoard Members Insider

Steve Curtin
Executive Insider

How to Elevate Customer Service by Design

For years I’ve been asked during Q&A sessions, “Why is customer service so poor?” It’s often posed as a rhetorical question with no answer expected. But I answer it anyway.  The reason that you and I, as customers, consistently receive indifferent, transactional, or apathetic customer service is because exceptional customer...
Special Reports

How People Mislead Others

Leading things in a different direction is not rare. Today we will talk about the most popular ways people choose to mislead their friends, family, and co-workers. Being a drama queen is a perfect example. A situation where a false reaction proves this attitude appears when we see people overreacting...
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