CEO Insights

Customer experience is a top priority in today’s hyper-competitive digital economy. Companies are looking far and wide for disruptive technology providers and partners to better communicate with their customers and elevate their contact centers. Yet the contact center industry remains fragmented. The 10 or so multibillion-dollar players represent only 30%...

Corporate America is at an inflection point as we watch the greatest reshuffling of workforce assumptions since World War II. The women who were part of the wartime economy refused to go back to their pre-war roles after V-Day. Just as women helped accelerate the economic boom of the 1950s,...

Have you ever wondered, “When should I sell my business?” Business owners often peg the timing of their exit to some milestone in their life or the life of the business itself. Perhaps their goal is to sell the business when they reach retirement age (whatever age that may be),...

B2B Companies Are Facing Down A Collapse of Value In Sales. The way sellers and buyers interact today is causing big problems for B2B sales organizations. Prospects keep sales teams at arm’s length until very late in the buying journey. They form large committees, then ask you and your competitors for...

There were many occasions during my career that I mused “leadership is lonely”. This was triggered by the responsibility of setting the decisions we must make as leaders and the related pressure of cascading the clarity of direction and establishing the unity of purpose to embed those decisions. I recall...

What I learned about taming negative emotions after a cycling accident changed my life. When life is suddenly disrupted, or we feel threatened, hurt, or pressured it triggers negative emotions to kick in – like despair, self-doubt, and fear. This can cause malaise, lamentation and lethargy. Imagine if we could...

When it comes building strong interpersonal relationships at work, it’s important to remember that relationships are a two-way street. There are roles that employers must play and roles that employees must play. As employers, CEOs and senior executives need to put people and culture first. They must be intentional about...

When the COVID-19 pandemic sent scores of office employees to build new offices in their homes, Milwaukee-based National Business Furniture needed to quickly adapt its business model, its showroom, its inventory, and its online catalog to accommodate the changing needs of the workforce in the new normal. Newly appointed President...

For most of the pandemic, literally patting a co-worker on the back to say thank you was impossible. Working in insolation and now re-entering the office in staggered droves has created a decrease in the practice of gratitude in real-time.  Gratitude, praise, and recognition are all interlinked and can come...

Taking on an advisory role, founder & CEO of Wellenwide corporate affairs and PR, Sophia Halkidou, points out in an article in the CEOWORLD magazine what aspiring female executives can do to gain steps in their company's hierarchy. Here comes the power of communication to make a positive contribution in...