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Tuesday, April 16, 2024
CEOWORLD magazine - Archive in Bob Dechant

Bob Dechant

Bob Dechant

As CEO of ibex, Bob Dechant has launched the company’s BPO 2.0 revolution, leading ibex’s transformation into a tech-led, digitally driven, award-winning provider of end-to-end customer lifecycle and digital transformation solutions for the world’s leading New Economy and Blue-Chip brands. During his time as CEO, Bob has made strategic investments in technology, people, and nearshore and offshore growth, expanding ibex’s footprint in the emerging, dynamic markets of Nicaragua, Jamaica and The Philippines, featuring impressively branded contact centers and highly skilled and engaged agents. Since joining the company in 2015, Bob has driven major revenue and EBITDA growth at ibex, leading to the company’s August 2020 IPO on Nasdaq, marking ibex as a key provider and growth leader in the industry. Prior to his role at ibex, Bob was Chief Sales, Marketing and Client Services at Qualfon, a rapidly growing global BPO provider with a particular focus on nearshore service delivery capabilities.

Robert Dechant is an opinion columnist for the CEOWORLD magazine. Connect with him through LinkedIn.
Robert T Dechant "Bob" Chief Executive Officer, IBEX Ltd
CEO Insights

How the Modern-Day Contact Center Is Transforming the Customer Experience

CEO InsightsBob Dechant
Customer experience is a top priority in today’s hyper-competitive digital economy. Companies are looking far and wide for disruptive technology providers and partners to better communicate with their customers and elevate their contact centers. Yet the contact center industry remains fragmented. The 10 or so multibillion-dollar players represent only 30%...