CEO Insider

You've put customer experience at the core of your contact center strategy, and you want to be sure that what you're doing is on the correct track? Here are five indicators that you must be aware of in order to create a dashboard that accurately reflects your priorities, progress, and...

What impact does CEO reputation have on your company? Traditionally, the CEO plays a central role in setting vision, driving strategy and communicating company value.  But what about the CEO’s reputation?  After all, as long as the organization stays on track, does it really matter how the public feels about...

Millennials have been struggling to generate wealth when compared to previous generations, with the average Baby Boomer holding up to 7x the wealth of Millennials at the same age. Add in the pandemic, and financial futures of “the unluckiest generation in U.S. history” are grim. According to a recent survey...

One of the biggest success stories from the pandemic has been the growth in e-commerce, fuelled by lockdowns and recession in America. There is a growth in demand for discounted goods from consumers in the U.S., which sellers are keen to source from low-cost destinations like China. Cross-border selling on...

Tony Robbins says that people are motivated by different things. One of them is uncertainty: enjoying the challenge of not knowing what’s ahead; variety if you will. Others are motivated by certainty and the reassurance it brings.   In today’s world, I would wager that even the former group may be...

In a couple of weeks, it’ll be my seven-year anniversary of joining my father Ray Boorojian at WaveCapital Partners, LLC. What an incredible journey it has been for me throughout my professional maturation thus far at the company. Working with a family member is not an education you’ll get anywhere...

Do you know how 3D printing has revolutionized the world? How did this Design thinking shape up? Interesting query! Innovative products and designs are an outcome of rationalized out-of-box thinking, foresight being its progenitor and often centred on users or stakeholders. It is evolutionary in terms of the designer’s perception,...

On March 23, 2020, the  S&P 500 bottomed out. It dropped 34% from the mid-February 2020 high to the bottom. In fact, such a drop has never been seen before in that intensity. While the S&P 500 dropped 50% in 2008 at the start of the Great Recession, this drop...

In most organisations, someone who is good at their job will, at some point or another, earn a promotion. However, when the promotion comes with leadership responsibilities, many people lack the requisite skillset for their new role. What was required previously may not be what’s required when you are tasked...

Do you consider yourself an open-minded, rational and logical person? Chances are, you probably aren’t. Like it or not, we’re all controlled by cognitive biases: a series of beliefs, prejudices and preconceived ideas that help us process information quickly and make decisions – though not always the right ones. While...