CEO Advisory

Ransomware is rampant, but there is a strategy you can follow to avoid being the next headline-making victim. It all starts with your people, and their habits. With ransomware, organizations would love to find that elusive silver bullet. But those in the trenches know there’s none to be found. There’s...

Organizations operating today balance flexibility and time-to-market. They’re managing cyberattacks, COVID-19 shutdowns, and other threats to a business’s ability to function. Managing these issues and moving forward in a digital world requires a responsive and iterative infrastructure. Businesses require hybrid work models offering the flexibility of home or the office....

Improving the customer experience is one of the best ways for your company to differentiate itself. And with Customer Service Week starting in October, now is the time to implement an initiative. Follow these steps to gain new customers, increase retention, and boost your brand reputation. Research from McKinsey indicates...

Hiring today is a tricky endeavor to say the least. It’s never been harder or more competitive to hire, engage, and retain top talent. It might seem like this is a persistent condition of our high-tech economy, but it’s become far more pronounced post-pandemic. The working world has gone through...

Dealing with the high volume of challenges in today's interconnected life can be overwhelming. It’s likely you know at least a few people who can’t seem to manage multiple problems at the same time. For them, a single problem is more than enough – and always seems to be of...

Studies have shown that employees experience more depression and fatigue when working in a toxic environment, i.e., breeds unrest, competition, low morale, constant stressors, negativity, sickness, and incessant nagging from the higher-ups. In light of this information, managers are tasked with actively planning and executing activities that promote bonding within...

Sure — large companies might have countless employees, mountains of cash, and seemingly endless resources at their disposal. However, that doesn’t mean they should look past small businesses as a source of inspiration. This holiday season, legacy organizations that take a page from smaller businesses could truly set themselves up for...

Some people enter a negotiation with the goal of finding common ground, allowing both parties to walk away with something that benefits them. Others enter negotiation with the sole purpose of winning and seeing the other party lose. This second type of negotiator is an egomaniac, and they are extremely...

Conflict in business life is as inevitable as it is within families – it’s baked into our human DNA. So, it’s important that you know how to cope with it when it inevitably rears its ugly head. Handling conflict well not only diffuses the immediate tension but can also lead...

Imagine this. You are a leader with the best intentions of creating a diverse workplace where people of all ethnicities, beliefs and genders feel included and able to perform at their best. Then, you find out the initiatives that you have implemented to create an inclusive workplace are actually producing...