CEO Advisory

We endure an assault of distractions every day. We’ve grown used to it, so it may not always feel like an offensive onslaught. In some cases, we may even dismiss notifications without consciously realizing it. But to what extent do these distractions impact our perception? In a recent study, researchers at The...

The word “wellness” might conjure mental images of meditation sessions, bike commutes, or bowls of whole grains and greens. But there’s more to this trend. The Global Wellness Institute estimates that the wellness industry is now worth $4.2 trillion and growing rapidly. Many people of all demographics are motivated to take their...

Whenever I consider offering customer experience consulting services to a prospective business client, I interview senior leadership and ask a lot of questions. I want to understand their motivation and what they hope to gain from the partnership. Early in my career, I was so excited to be considered for work that I didn’t understand the importance...

Have you ever wanted to call it quits on a goal for your team—or yourself? How do you know when the time is right? How do you know if an opportunity is keeping you tethered securely, or if it’s choking the life out of you? Quitting is nothing more than...

Both employers and employees are continually looking at how to improve productivity. I often hear from many clients that there “are simply not enough hours in the day to get the work done”. This was confirmed again when I recently spoke at a conference and asked the audience of about...

Making good use of data is now universally accepted as critical to competing in today’s business landscape. As new technologies emerge, how we acquire and analyze that data will be key to a company’s survival. One of the most exciting new opportunities is real-time voice analytics, which is already providing insights...

Many companies tout strategic innovation initiatives on their annual reports, yet how many are making real headway? True innovation takes time, and it's often not a linear process. To succeed, you need champion teams that form innovative solutions. What Are Champion Teams? Champion teams are designated by leadership to drive...

Why do larger companies acquire startups? If you’re a startup founder or even entrepreneur strategizing a venture you can take all the way through from launch to glitzy exit, you’ve got to know why a larger company would buy you. Here are ten of the most common M&A strategies of...

At Tencent, all talent and leaders are selected and assessed according to the company’s leadership model, particularly the focus on user experience. In the company’s lexicon, customer-centric means constantly paying attention to the details of products and services from a user or customer perspective. Everyone in the company strives to...

For a couple of days, I have had the pleasure of being in sunny Barcelona in Spain. Though it wasn’t the palms on the beach that was the attraction, but rather, a 1,000-person fixed income convention, where I was invited to share some thoughts on the podium. This convention always...