Tech and Innovation

It can be hard to recognize which elements in a corporate business model should be kept and which should be laid to rest. It’s not always clear where a model’s weaknesses are. If you’re hard-pressed to pinpoint the areas where your business model may be causing friction or failure, try...

In the fast-paced business world, it's not uncommon for professionals to be constantly on the move. Traveling for meetings, conferences, and networking events is often part and parcel of the job. This lifestyle can make it challenging to find the perfect gift for these busy individuals. But don't worry; we've...

About a week ago, I read that an Indonesian student sold the selfies which he took every day for five years as Non-Fungible Tokens (NFTs). What started as a joke is now worth USD 1 million. It wasn't the first time I had read about NFTs, and it would surely...

VyStar Credit Union is the largest credit union headquartered in Jacksonville, Florida, and the 13th largest in the United States. Joel Swanson, its chief member experience officer, is committed to providing a personalized interaction to all of the financial institution's members.  During an appearance on the podcast “Banking on Digital...

A new study from the University of Birmingham has found that managers developed a more positive outlook on the benefits of hybrid work productivity since the outbreak of COVID-19 pandemic. The research surveyed 597 managers and found that 51.8% of them agreed that working from home improves employee concentration, 59.5%...

MSPs are multi-faceted companies that have a lot of different technological needs. This often leads to these companies searching out multiple vendors and disparate solutions to each of the problems they face, as Fred Voccola explains. This in and of itself can be a big headache for these companies. The...

AI is transforming the future of the contact center industry by delivering better customer experiences and improved business outcomes. Afiniti CEO Larry Babbio is leading the company’s advancement of its patented technology, which pairs callers and agents on the basis of best fit. Recently, Afiniti announced a partnership with LivePerson,...

As the old wisdom goes, those who forget their history are condemned to repeat it. But while this philosophy might seem more applicable to politicians and diplomats, real estate investment professional Coe Juracek believes it’s an important concept for everyone working in the interconnected climate of this modern age.  Coe...

You shouldn’t let cash sit idle. Over time, it will lose its value if it isn’t invested in places, especially where the wand of compounding is swung. But, all investments are subject to market risks, and it is natural for anyone to think multiple times before considering an investment.  We’ve...

A strong company culture is vital to an organization’s long-term success. With a culture that fosters teamwork and community, businesses can maintain high levels of employee engagement. And keeping employees engaged is particularly important against the backdrop of The Great Resignation, which saw over 50 million employees quit their jobs...