Implementing company change isn’t easy. Just ask any of the high-profile company executives profiled on the TV series, Undercover Boss. Frequently, they find out that a change they championed, a new system or policy is a failure and deflating the organization. The change doesn’t help employees serve customers better, or it...

Whether you’re beginning from scratch with a startup or looking to take your existing business to the next level, a platform model can facilitate value creation at a rate that no other business model can match. A platform-based business has the ability to reach or exceed the value of a...

Today’s businesspeople are often on the go. Gone are the days of 9-5 work hours for many organizations, coupled with the fact that society generally is globally interconnected. For many, as long as a work smartphone is available (and a laptop for complicated tasks), many businesspeople can work both remotely...

Since I began my journey as a business owner almost a decade ago, I’ve made my fair share of mistakes and learned many lessons. I’ve gained invaluable knowledge on what it’s like to start from scratch and work hard to achieve success. I frequently think back on my early mistakes...

E-commerce has become an ever developing business, riding high on the mindset of the millennial generation which has taken to the Internet of Things (IOT) like never before. Since the advent of e-commerce giants like eBay and Amazon, online buying and selling has only sprouted more branches. It has segmented...

So you’ve spent time working “for the man” for a number of years, but have finally gained enough confidence in your skills to venture out on your own and become an independent contractor/freelancer. Deciding to break free from the chains of employment can be both exciting and scary, but you’ll...

Automation is not a new idea — it’s been around at least since Henry Ford started using the assembly line to mass-produce cars. Still, it remains an elusive concept for many companies. Historically, automation has been pictured as a factory floor filled with robots doing the work of humans. While...

Author Rahul Goswami outlines - the art, the necessity and the impact that a change management governance brings for the fructification of digital transformations. This also brings into focus – how sustained change management implementations mystify the business outcomes for organizations’ customer experience model. Imagine this: Seemingly overnight, your organization...

With Google now entering the $20B surveying and research industry with Google Surveys 360—a groundbreaking addition to its enterprise Analytics 360 Suite—it means enterprise leaders are getting serious about understanding and tracking their customers' journeys and marketing. Surveys have always been an important part of market research—but now they can...

Today’s world is mobile-enabled, but tomorrow’s world will have an even greater mobile dependency. In 2014, there were 2.1 billion mobile phones and tablets sold worldwide. And in 2020, there will be an estimated 200 billion connected devices. Even with the obvious trend, according the PointSource 2016 The State of...

Over the last two decades, the mobile marketplace has evolved exponentially - from those very early days of the simple feature phone, when mobile access to the Internet was still a novelty, to the iPhone’s launch in 2007 and the app economy that has been ballooning ever since. Fast forward...

The Indian hospitality industry has emerged as one of the key industries driving growth of the services sector in India. It has evolved into an industry that is sensitive to the needs and desires of people. The fortunes of the hospitality industry have always been linked to the prospects of...

Mobile software development has become notably more complex. The average app costs more than $200,000 to develop and requires hundreds of hours of development time spread over about 18 weeks. Subscription-based software has become the norm, and the majority of apps integrate with multiple third-party cloud services. These developmental complexities have led...

We are currently living in an entrepreneurial world, in which setting up a business faces a real challenge indeed. For those who do take the plunge, a great deal of success can be achieved. The initial stages refer to the business as a ‘startup company’, in which the business is...

IBM’s New York Stock Exchange survey of more than 1,500 CEO’s from 60 countries and 33 industries reported that creativity mattered more than rigour, management discipline, integrity or even vision to successfully navigate an increasing complex world. Moreover, less than 50% of global CEOs believe their enterprises are adequately prepared...