Today you would assume that everyone, everywhere is using social media but the truth is, this isn’t an accurate way of thinking. Whilst social media provides a wide range of opportunities and benefits, many businesses are still failing to use it effectively, especially when it comes to recruitment. A new...

What is the most nerve-wracking HR issue? From my past 15 years’ experience in human resource consultant business and numerous conversations I had with over thousands of HR professionals and employers, I have realized it is not the employee recruitment that we often talk about that worries the companies mostly,...

I’ve always been a fan of Richard Branson, the entrepreneur billionaire. One thing I love most about Branson is that he never looks stressed out, grumpy, uptight, or unhappy.  Richard Branson is one of the most flamboyant and successful entrepreneurs in the world. He has an estimated net worth of...

To keep things in perspective, here is a collection of the most inspirational customer satisfaction quotes from the best in the business. I hope you recognise the power that lie in these quotes. Don’t just read them – use them! Share Giving clients or customers an extraordinary experience is the...

Customer Experience (CX) Score Does Not Equate Customer Experience CX score does not show the true essence of the whole customer experience. The latter is the amalgamated feeling through cumulative interactions a customer has with a particular business whereas the former reflects graded answers at a moment in time to...

Companies have been applying various apparatus to grow fan bases and charm their cheerleaders to endorse their brands, but most have yet to harness their huge untapped fan values because the latter simply need to be tailored to reconcile with their business operations and objectives to reveal their full clouts....

For the third year on the trot, Apple has been named the "most valuable global brand" in the world, according to the 2015 Interbrand‘s list of the world’s top 100 most valuable brands, meanwhile, Google came second (sorry, Androids). Valued at $78 billion, Coca-Cola managed to hold onto 3rd spot,...

What is the first word that comes to your mind when you hear the word “Greece”? You're right, it's “decline” ! I'm Valentinos Tzekas,an 18 year old web developer from Greece, who has been  trying, in times of hardship in my country,to create an innovative  mobile social application! The situation...

Companies routinely spend millions of dollars — between 1 and 3 percent of their revenue — on the creation of paper documents. However, very few companies today measure and control this critical element of their IT spending budget. In fact, from our experience, most companies cannot estimate the number of...